Skilled Pet Stylist and Groomer focused on maintaining the health and well-being of all dogs through professional grooming techniques. Conscientious and personable with skill in working with difficult and shy animals. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Dog training certification
Strong attention to detail
Works well outdoors
Customer service representative 03/2015
to 01/2016 Kohls – Newnan Pavilion, 1140 Old State Hwy 34, Newnan,
Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
to 01/2017 resource mfg – 1485 Highway 34 East, Suite A-4, Newnan,
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Used item numbers to properly stock warehouse.
Led warehouse improvement initiatives to advance operational efficiencies.
to 02/2017 petsmart – Newnan Pavilion, 1072 Bullsboro Dr, Newnan,
Coordinated with grooming technicians to guarantee owner satisfaction.
Delegated tasks to others on the grooming team.
Promoted grooming services and products to customers.
1 College Circle, 1302 Orchard Hill Rd., LaGrange,