Customer Service Representative resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Skills
Microsoft Office, payroll, accounting software (Peachtree, QuickBooks, Oracle), PDT, Mainframe terminal, InDesign , 10-key, scanners, printers, Microsoft Outlook, Track and report hours, maintain and understanding of workflow and daily production goals set for employees daily.
Deposit and Withdrawal Management
Currency Packaging
Sales
Sales Goals
Cash Handling
Transaction processing
Accurate Money Handling
Cross-Selling Expertise
Customer Accounts Management
Product Sales
Cross-Selling
Work History
Customer Service Representative, 08/2020 - Current Schneider Electric – Harrisburg, PA,
Set and exceeded inside sales goals.
Handled inbound phone calls and answered customer inquiries.
Established departmental performance goals, set timeline targets for sales team and trained new employees.
Cooperated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.
Responded to customer inquiries and concerns within set deadlines.
Responded quickly to customer inquiries, asking questions to better understand needs.
Educated customers on promotions to enhance sales.
Answered constant flow of customer calls with up to 6 calls in queue per minute.
Shift Manager, 07/2014 - 02/2020 State Of North Carolina – Lexington, NC,
Listened to customer comments on food and service and addressed customer complaints quickly.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Maintained current product knowledge to meet customer needs and increase sales.
Stayed up to date on product trends and customer needs.
Performed opening and closing procedures to keep operations running smoothly.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Ensured register count and bank deposits contained proper amounts of currency.
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Coordinated sales reports, reconciled accounts and made bank deposits.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Managed team of 15 to ensure optimal productivity and inventory control.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Responded to customer inquiries regarding company policies, addressing concerns over product quality or services offered by competitors.
Resolved customer complaints and maintained clean and tidy checkout area.
Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
Handled customer complaints.
Responded to customer complaints and comments.
Addressed and resolved customer complaints or issues to ensure satisfaction of service provided.
Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality.
Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
Resolved customer complaints by investigating problems, developing solutions and making recommendations to management.
Handled customer complaints and inquiries.
Resolved customer complaints and adjusted orders.
Handled customer complaints and inquiries for services and products.
Handled any customer complaints, questions, and inquiries.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Analyzed customer complaints and service trends to identify and correct systematic issues.
Managed customer complaints and feedback.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
Resolved customer complaints to maintain high level of satisfaction.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Handled customer complaints and concerns quickly and professionally.
Resolved customer complaints by investigating problems and developing solutions.
Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Managed customer complaints and rectified issues to complete satisfaction.
Assistant Manager, 01/2015 - 03/2016 Rubio's Restaurants, Inc. – Santa Clarita, CA,
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Planned team-building exercises to increase employee performance and job satisfaction.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Increased sales revenues by 15% over 3 months by promoting complementary products and educating customers about store promotions.
Shift Manager, 01/2010 - 09/2014 State Of North Carolina – Louisburg, NC,
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Tracked receipts, employee hours and inventory movements.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Kept employees operating productively and working on task to meet business and customer needs.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Trained back-up associates and led crew members in managing operations of storefront.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Coached crew members to optimize performance and motivate toward more efficient work.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Achieved substantial 25% by using market expertise and business knowledge to make proactive decisions.
Education
Associate of Arts: Liberal Arts, Expected in 06/2022 - Houston Community College - Houston, TX GPA:
Diploma: , Expected in 06/2002 - Evan E. Worthing High School - Houston,Texas, GPA:
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