Customer Service Representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated professional with extensive experience in the healthcare industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Administrative support
  • Creative problem solving
  • Occupancy strategies
  • Process optimization
  • Strategic Planning
  • Consulting
  • Recruitment strategies
  • Talent management
Work History
Compensation & Staffing Analyst , 05/2022 to 09/2022
Select Express & LogisticsShelby, MI,
  • Collaborated with recruiters to help develop compensation packages and maintain fair employee pay levels.
  • Prepared and updated job description records for all employees across company.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
  • Organized positions by factors such as salary and status to develop effective categories and operational strategies.
  • Created current job descriptions to underpin consistent, market-based systems.
  • Assisted with administration of bonuses, cash incentives for home offices and executive programs.
  • Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
  • Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.
Benefits Coordinator, 12/2021 to 05/2022
South Carolina Job BoardClinton, SC,
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Processed monthly remittance and reconciliation for various benefit plans.
  • Oversaw bi-weekly payroll for 3 locations with more than 600 total employees.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
  • Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Reconciled weekly time captures and pay rates for government accounts.
  • Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
  • Met accounting deadlines consistently with good organizational skills and sound scheduling practices.
  • Consulted with auditors to check compliance of various benefit plans.
  • Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
Recruiter and Talent Specialist , 07/2021 to 11/2021
Pacific Coast Building Products, Inc.Tacoma, WA,
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Planned and launched large-scale events.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Devised and implemented improvements to reporting procedures.
  • Entered and maintained departmental records in company database.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Conducted interviews with participants to assess eligibility.
  • Recruited and screened potential participants through different platforms.
  • Assisted with project planning and execution of research.
  • Operated and maintained applicant tracking and candidate management systems.
  • Facilitated new employee orientations to foster positive team attitude.
  • Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
Client Analyst, 08/2020 to 06/2021
Boys & Girls Club Of The Tennessee ValleyKnoxville, TN,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Created expense reports, budgets and filing systems for management team.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Administrative Assistant, 11/2014 to 07/2020
Sentara HealthcareCity, STATE,
  • Increased aide productivity by working closely with directors to redesign cleaning protocols, processes and workflows.
  • Maintained POS systems for menu management and nutritional data.
  • Organized and planned medical nutrition therapy for residents.

  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Managed in-person and telephone guest inquiries, customer service requests and electronic reservation bookings.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and resident satisfaction.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Administrative Intern, 06/2019 to 09/2019
Company NameCity, State,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed invoices and expenses to facilitate on-time payment for the practice
  • Provided administrative support to senior staff including creating proposals and organizing documentation.
  • Contributed to mock-ups, email campaigns and social media content.
  • Helped with planning and hosting of marketing events.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Social Work Intern, 01/2019 to 05/2019
Company NameCity, State,
  • Assisted Social Workers with wellness checks and home visits to supervise separated families.
  • Assisted with medical records reviews to facilitate improved performance and quality assurance.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
  • Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Bachelor of Science: Health Administration & Policy, Expected in 05/2020
Hampton University - Hampton, VA

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Resume Overview

School Attended

  • Hampton University

Job Titles Held:

  • Compensation & Staffing Analyst
  • Benefits Coordinator
  • Recruiter and Talent Specialist
  • Client Analyst
  • Administrative Assistant
  • Administrative Intern
  • Social Work Intern


  • Bachelor of Science

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