Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
CUSTOMER SERVICE REP / OVER 10 YEARS EXPERIENCE CORPORATE & GOVERNMENT SETTINGS Expert customer service professional offering: *Over 10 years of experience providing extensive customer support in a busy corporate and government settings *A strong commitment to customer service, with the ability to establish and maintain effective working relationships with customers and employees, resolve complex issues and win customer loyalty *Strategic -relationship /partnership building skill---attentive listener, great communicator, quick learner, creative problem solver, and use tact and diplomacy to find common ground and achieve win-win outcomes
  • Skill Name Skill Level Last Used
  • Customer Service Expert Currently
  • Call center Service Operation Experienced Currently
  • Sale Generation Entry Level Currently
  • Complain Handling / Dispute Resolution Expert Currently
  • Data Entry / Record Management Expert Currently
  • Multiple phone Use Experienced previously / 3 years Microsoft Excel, Word and Power Point, Outlook, Lotus Notes, Data entry, Genero, CIS
  • Adaptability and ability to work under pressure
  • Certified Notary Public
  • Leadership: Regularly use interpersonal skills to relate to and motivate others toward desired goal
Customer Service Representative, 04/2013 - Present
Schneider Electric Norfolk, VA,
  • Handle customer inquiries, complaints, billing questions and payment requests.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions.
  • Key Accomplishments: Managed a high-level workload within a deadline driven environment.
  • Answered an average of 400 calls in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume) Maintain high regard for patient privacy in accordance with Corporate Code of Conduct Help trained new reps Provide assistance to patient(s) in contacting their nurses / insurance plan Document appropriate follow-up actions resulting from customer inquiries; ensure problems are resolved to the customer's satisfaction within the required timeframe Officially commended for initiative, enthusiasm, tenacity, flexibility, professionalism, dependability, detail-orientation and intensive customer focus in performance evaluations.
Human Resource Admin/Front Desk Coordinator, 06/2011 - 12/2012
Graybar Electric Company, Inc. Lakeland, FL,
  • Handled incoming calls from employees, customers, and vendors as well as provided support to the Director of Human Resources on personnel matters and assisted with recruitment and interview process.
  • Key Accomplishments: Conducted research and compile data for reporting to the Massachusetts Equal Employment Opportunity Commission; maintain employee database Screened all resumes submitted for open positions in order to find the most qualified candidates for a multi-million dollar company Reconciled monthly employee benefits for the company and its 10 subdivisions Performed special projects to assist Legal and Engineering departments Coordinated travel arrangement Maintained calendars and arranged job interviews including travel and hotel accommodation Processed expense reports and tuition reimbursements.
Registry Clerk Intern, 03/2011 - 06/2011
Commonwealth Of Massachusetts Registry Of Probate City, STATE,
  • Responded to customer needs, located the correct forms in database for customers as well as processed payments.
  • Filed divorces, child support, child custody, visitation and other activities within the Family and Probate registry; assisted with issuing summons Issued and mailed track notices to lawyers regarding summons to be served upon defendants Assisted in the docketing, data entry and scanning of documentation Researched and outlined motions on several practical issues for lawyers, judges and clients on as-needed bases.
Senior Customer Service Coordinator, 05/2008 - 08/2009
Praxair Healthcare Services City, STATE,
  • Interacted heavily with internal and external customers via telephone and in person to open and close new and old accounts.
  • Maintained paperwork and mainframe database for customer account records.
  • Initiated new account set-ups on behalf of healthcare providers to assist patient with delivery of homecare supply Created medical files for new patients; managed 1000+ total accounts annually Verified insurance coverage with various insurance companies both on-line and by telephone Ensured that all required information was included in the medical report for billing purposes; resolved insurance discrepancies Conducted an onsite visits with patients to assist with medical equipment.
Senior Customer Service Representative, 02/2006 - 05/2008
Lincare Incorporated City, STATE,
  • Generated, completed, and maintained historical information for appropriate customer service records retention.
  • Attracted potential customers by answering product and service questions; suggested information about products and services.
  • Managed the account of healthcare providers prescribing medical supplies for their patients Reported patient, insurance, prescriptions, and other information to the home office of a daily basis Managed approximately 800 accounts of healthcare providers Verified insurance coverage and advised collections department about required actions concerning billing Processed patient information on series of forms where accuracy and timely action were essential.
Senior Registration Coordinator, 02/2002 - 10/2004
AMI Leasing Company City, STATE,
  • Tracked and monitored via computer, reports and work assignments within the department to ensure their completion.
  • Provided guidance, trained and cross trained other employees.
  • Key Accomplishments: Certified in various states to register new vehicle registration, issue of plates and stickers Prepared and processed new vehicle registrations as well as transfers and renewals Performed functions of manager in her absence including staff and petty cash Monitored state monitor vehicle registration; ensured compliance with the registry of vehicles regulatory compliance in all 50 states Performed a variety of complicated tasks.
Masters of Business Administration (MBA): Business Management, Expected in 2015
Assumption College - Worcester, MA
Business Management
Bachelor of Science: Social Science Criminal Justice Political Science, Expected in 2013
Assumption College - Worcester, MA
GPA: cum laude Alpha Sigma Lambda, Assumption College, October 2012
Social Science Criminal Justice Political Science cum laude Alpha Sigma Lambda, Assumption College, October 2012
benefits, billing, Call center, interpersonal skills, clients, Customer Service, Data Entry, database, delivery, documentation, expense reports, focus, forms, homecare, home office, Human Resources, insurance, Leadership, Legal, regulatory compliance, Lotus Notes, Director, mainframe, Microsoft Excel, Outlook, Power Point, Word, Notary Public, assist patient, assistance to patient, patient privacy, personnel, problem resolution, recruitment, reporting, research, scanning, telephone, phone

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Resume Overview

School Attended

  • Assumption College
  • Assumption College

Job Titles Held:

  • Customer Service Representative
  • Human Resource Admin/Front Desk Coordinator
  • Registry Clerk Intern
  • Senior Customer Service Coordinator
  • Senior Customer Service Representative
  • Senior Registration Coordinator


  • Masters of Business Administration (MBA)
  • Bachelor of Science

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