Customer Service Representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Skills Used
  • Multitasking
  • Customer Service
  • Microsoft Office
  • Housekeeping Manager
  • The State House Inn - Springfield, IL - April 2013 to September 2013
  • Responsibilities
  • Assigned workers their duties and inspects work for conformance to prescribed standards of cleanliness
  • Investigated complaints regarding housekeeping service and equipment, and takes corrective action.
  • Obtained list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare
  • work assignments
  • Conducted Initial interviews.
  • Conducted orientation training and in-service training to explain policies, work procedures, and to
  • demonstrate use and maintenance of equipment.
  • Inventoried stock to ensure adequate supplies.
  • Makes recommendations to improve service and ensure more efficient operation.
  • Scheduled entire housekeeping department.
  • Introduced the hotel to environmentally friendly cleaning techniques and in room amenities.
  • Skills Used.
  • Attention to detail.
  • Timeliness.
  • Organization.
  • Customer Service.
  • Ability to Multi task Sales Associate Family Video - Springfield, IL - November 2012 to September 2013 Merchandiser R J Distributing Co - Peoria, IL - July 2012 to November 2012.
  • communicates with store management regarding product display.
  • rotates inventory to ensure quality and movement of product.
  • coordinates with delivery personnel to ensure timely and efficient product delivery.
  • routinely communicates with superiors to ensure merchandising is being done correctly and to the stores satisfaction.
  • extensive work with visual standards and merchandising seasonal and promotional items Sales Representative Itv3 - Peoria, IL - May 2012 to July 2012 Responsibilities.
  • door to door sales of cable, internet, and phone services.
  • meet with potential customers to discuss what ITV3 has to offer over competitors.
  • follow-up with customers after service was installed to ensure customer satisfaction Material Handler Morton Industries - Morton, IL - November 2011 to May 2012 received in inventory from other departments for storage.
  • responsible for getting inventory pulled to ship out to material purchasing companies.
  • placed and handled items into cargo or storage space by considering their shapes, size, and stock numbers.
  • operated a forklift to transport bulk goods and materials throughout the warehouse Material Handler Pepsi Beverages Co - Morton, IL - May 2011 to August 2011 worked in company warehouse.
  • built and loaded pallets for daily deliveries.
  • verified case count accuracy and corrected any errors.
  • worked within required work efficiency Aviation Supply Specialist/ Corporal United States Marine Corp - San Diego, CA - August 2005 to August 2009 Security deployment to Iraq (July 2006-February 2007).
  • Oversaw training of 10+ Marines.
  • Deployed to Iraq NCOIC of Repairable Deployment Support Unit (January 12, 2008-January 20, 2009).
  • Non-Commissioned Officer in Charge(NCOIC) of Aeronautical Material Screening Unit.
  • Responsible for receiving and processing part orders for military helicopters.
  • Prepared orders for shipment to various military bases.
  • Received and inspected damaged parts and chose where parts needed to be sent for repair Top 10 in class in Occupational School Promoted to Lance Corporal November 1, 2006 Promoted to Corporal June 1, 2007.
Customer Service Representative, 08/2015 - Present
Select Medical Corporation Augusta, GA,
  • Ensure that customers make buying decisions armed with the right amount of information.
  • Analyze customer's complaints and recommend solutions.
  • Discuss with customers on telephone and provide information on the company's products and services.
  • Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
  • Understand the company's insurance policies and products and be able to tell whether a policy covers a type of loss or not.
  • Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
  • Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
  • Communicate changes or adjustment in policies to clients.
  • Send newsletters, mails, and other forms of correspondences to customers.
  • Receive reports of claims and communicate reports of investigation to the clients.
  • Forward all filed claims to the appropriate department for handling and investigation.
  • Assist in soliciting sales of new products and policies.
  • Liaise with other departments and provide support to them.
  • Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
  • Offer information about price quotes to prospective customers.
  • Liaise with the companies insurance agents and process all orders made via telephone.
  • Receive visiting customers and provide them with necessary assistance.
  • Manage and protect the reputation of the company.
  • Maintain strong clientele relationship with customers.
Administrative Assistant, 09/2013 - 08/2015
Sp Plus Corporation Dallas, TX,
  • Performs administrative and office support activities for multiple supervisors.
  • Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing.
  • Extensive software skills are used.
  • Internet research abilities Strong communication skills.
  • Accomplishments Created a new training binder for all new administrative assistants.
High School Diploma: General Education/Psychology, Expected in 2015
Lincoln Land Community College - Springfield, IL
General Education/Psychology
: , Expected in
Pekin Community High School - Pekin, IL
administrative, binder, Strong communication skills, clientele, clients, Customer Service, directing, faxing, filling, filing, forms, inspects, insurance, Microsoft Office, office, Multitasking, newsletters, Internet research, policies, receiving, sales, telephone, type, word processing
Additional Information
  • Authorized to work in the US for any employer
  • MILITARY SERVICE Service Country: United States Branch: United States Marine Corps Rank: Corporal August 2005 to August 2009

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Resume Overview

School Attended

  • Lincoln Land Community College
  • Pekin Community High School

Job Titles Held:

  • Customer Service Representative
  • Administrative Assistant


  • High School Diploma

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