LiveCareer-Resume

customer service representative resume example with 6+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Effective customer service with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths.

Skills
  • Credit card payment processing
  • Conflict mediation
  • Courteous demeanor
  • Product organization
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Problem-solving abilities
  • Adaptive team player
  • Familiar with EDI system
  • Familiar with Rubicon system
Experience
02/2019 to Current Customer Service Representative Select Medical Corporation | Jackson, MS,
  • Assessed customer needs and upsold products and services to maximize bridal sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Report customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confer with customers by telephone or in person to enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contact forms, prepare change of address records using computers.
  • Ensuring all shelves and racks are stocked with new merchandise.
  • Receiving new merchandise, stock, and customer orders sent to store, and ensuring all customer orders received are in pristine condition.
  • Making sure all customer orders that are to be shipped are shipped to accurate addresses, as well as making all store transfers are in pristine new like condition.
01/2017 to 11/2018 Front Desk Receptionist Mckinley, Inc. | Ann Arbor, MI,
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Coded invoices and other records to maintain organized and accurate records.
  • Prepared and updated vendor files, including tax and insurance information.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
08/2014 to 01/2017 Server Ruth's Chris Steak House, Inc. | Scottsdale, AZ,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted newly seated guests quickly and efficiently.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Processed customers' payments and provided receipts.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Perform foo preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Education and Training
Expected in 04/2014 Associate of Arts | Liberal Arts Oakland Community College, Royal Oak, MI, GPA:

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Resume Overview

School Attended

  • Oakland Community College

Job Titles Held:

  • Customer Service Representative
  • Front Desk Receptionist
  • Server

Degrees

  • Associate of Arts

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