LiveCareer-Resume

customer service representative resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Energetic and reliable customer service representative, well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding any company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Customer relations
  • High-energy attitude
  • In-store support
  • Retail sales customer service
Experience
06/2020 to Current
Customer Service Representative Sentinel Technologies Inc Chicago Heights, IL,
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed at least 250 transactions per day with exceptional accuracy.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
03/2019 to 12/2020
Team Member Life Time Fitness Gainesville, FL,
  • Built and maintained effective working relationships with peers and upper management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Completed efficient store opening and closing procedures each day.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
03/2019 to 05/2019
Team Member Life Time Fitness Geneva, NY,
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Garnished and arranged dishes into creative presentations.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Worked hard to learn all required tasks quickly and maximize performance.
10/2018 to 02/2019
Cashier Coborn's Menomonie, WI,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Expected in 05/2023
Associate of Applied Science: Radiologic Technology
Trident Technical College - Charleston, SC
GPA:
Expected in 01/2020
High School Diploma:
Stratford High School - Goose Creek, SC
GPA:

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Resume Overview

School Attended

  • Trident Technical College
  • Stratford High School

Job Titles Held:

  • Customer Service Representative
  • Team Member
  • Team Member
  • Cashier

Degrees

  • Associate of Applied Science
  • High School Diploma

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