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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Seeking a position in Customer Service and Data Entry where my extensive experience will be further developed and utilized. Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Self-motivated, efficient, resourceful and reliable under pressure. Excellent communication and interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in the completion of tasks with ability to multi-task effectively. Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives. Possess strong problem resolution skills. Dedicated individual achieving a reputation for consistently going beyond what is required.

Highlights

Accertify, Cybersource, PayPal Manager, Microsoft Word, Excel, Outlook, ACT, Windows XP, Typing approximately 45-50 WPM, Data Entry 10 Key 8758 KPH and Data Entry Alpha Numeric 10000 KPH.

  • High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
Experience
06/2013 to 05/2015
Customer Service Representative Sentinel Technologies Inc Guadalupe, AZ,

Call Center Representative, working in a call center environment, interacted with customers to deliver information in answer to general customer inquiries, invoice questions, orders, and customer complaints. Handled customer complaints and offered suitable proper solutions. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Assisted with the development of the call center's operations, quality and training processes.

03/2008 to 04/2013
Customer Service Representative Sentry Insurance Milwaukee, WI,

Greeting, customer calls Handling and processing customer queries received through emails and phones, including problem solving.

Cultivating strong customer relations and client loyalty as a result of dedicated customer service. Customer Support Greeting, transferring and holding calls Handling and processing all the customer queries received through emails and phones, including problem solving.

Cultivating strong customer relations and client loyalty as a result of dedicated customer service. Completion of company filing and shredding of confidential documents Support sales reps in opening new accounts and upgrading existing services.

07/2011 to 2013
Connection Center Associate Sentry Insurance Nashville, TN,

Provided in person cellular phone sales and customer service.

Responsible for all aspects of retail transactions, account and phone set-up. Answered all member questions regarding technology, calling plans and handset usage questions. Assisted electronics associates with sales, stock and customer service. Back up other associates in different departments.

04/2005 to 10/2007
Senior Case Analyst Walgreens Katy, TX,

Assisted accused criminals obtain legal defense in an extremely fast paced environment. Administer multiple phone lines.

Processed legal documents. Convey with potential clients via email and phone.

02/2004 to 04/2005
Customer Service Representative Sentry Insurance Nevada, MO,

Processed orders received via email, fax and phone. Answer multiple phone lines. Contact personnel for company essential clients. Filing.

09/2001 to 03/2005
Beauty Consultant Sentry Insurance Portland, OR,

Up sell merchandise, Trained new employees, Handled register transactions and Customer support.

06/2002 to 06/2003
Customer Service Representative Union Bank Of California City, STATE,

Processed account transactions Reconcile and deposit daily funds Informed customers of bank products Allocate public to designated personnel Informatory customer service.

05/2000 to 07/2001
Customer Service Representative East West Auto Sales City, STATE,

Provided customer service. Answered multiple phone lines, made copies and faxes of documents. Resolved customer questions and inquiries.

Education
Expected in 6/2000
High School Diploma: General Studies
Inglewood High School - Inglewood, CA
GPA:
Expected in 5/2001
: Psychology
California State University Northridge - Northridge, CA
GPA:

Psychology

Expected in 10/2007
: Paralegal Studies
West Los Angeles College - Culver City, CA
GPA:
Paralegal Studies
Skills

Professional and friendly, Superior knowledge in 10 Key, Alpha, Customer relations, Customer service, Customer Support, Data Entry, Electronics, Email, Active Learning, faxes, Fax, Filing, Cash handling, Legal documents, Excel, Outlook, Windows XP, Microsoft Word, Telephone Skills, Creative Problem Solving, Multi-Task Management, Organizational Skills, Prioritization, 45 WPM Typing.

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Resume Overview

School Attended

  • Inglewood High School
  • California State University Northridge
  • West Los Angeles College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Connection Center Associate
  • Senior Case Analyst
  • Customer Service Representative
  • Beauty Consultant
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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