Customer Service Representative resume example

·      Directed human resources management activities. ·      Effectively managed personnel.

·      Served as intermediary between staff and management. ·      Correctly handled difficult personnel situations.

·      Managed understanding situations.

·      Adjudicated disputes.

·      Administered disciplinary actions.

·      Undertook employee terminations as necessary.

·      Planned and conducted new employee orientation. ·      Fostered positive attitudes towards the organization and its goals. ·      Identified staffing needs.

·      Used ERP software such as SAP software.

·      Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve workrelated problems.

·      Perform difficult staffing duties, including dealing with understanding, refereeing disputes, firing employees, and administering disciplinary procedures.

·      Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

·      Identify staff vacancies and recruit, interview and select applicants.

·      Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

·      Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.

·      Administer compensation, benefits and performance management systems, and safety and recreation programs.

·      Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. ·      Maintain records and compile statistical reports concerning personnelrelated data such as hires, transfers, performance appraisals, and absenteeism rates.

·      Conduct exit interviews to identify reasons for employee termination.

·      Oversee the evaluation, classification and rating of occupations and job positions.

·      Allocate human resources, ensuring appropriate matches between personnel.

·      Investigate and report on industrial accidents for insurance carriers.

·      Directed and supervised activities related to employee relations.

·      Knowledge sets include Computer based training software, Corel WordPerfect software, Desktop computers, Document management software, Email software, Human Resource, Human resource information system HRIS software, Human resources software, Internet browser software, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Personal computers, Spreadsheet software, Training software, Web browser software, Word processing software.

·      Implement unconventional operations by air, land, or sea during combat or peacetime as members of elite teams.

·      These activities include offensive raids, demolitions, reconnaissance, search and rescue, and counterterrisom.

·      In addition to their combat training, Special Forces members often have specialized training in swimming, diving, parachuting, survival, emergency medicine, and foreign languages.

·      Duties include conducting advanced reconnaissance operations and collecting intelligence information; recruiting, training, and equipping friendly forces; conducting raids and invasions on enemy territories; laying and detonating explosives for demolition targets; locating, identifying, defusing, and disposing of ordnance; and operating and maintaining sophisticated communications equipment.

·      Knowledge sets include Human Resource, Performance Appraisals, Recruitment, Technical Recruiting, Management Training, Diversity Training.