Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
Customer Service Representative, 10/2019 to 10/2020
Circle K Stores, Inc. – Lillington, NC,
Circle K Stores, Inc. – Lillington, NC,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Childcare Worker, 10/2017 to 10/2019
Circle K Stores, Inc. – Lincolnton, NC,
Circle K Stores, Inc. – Lincolnton, NC,
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Provided close supervision and monitored daily activities of children in facility.
- Promoted language development skills through reading and storytelling.
- Maintained organized and clean classroom and work areas.
- Enforced rules to teach manners and maintain safe environment.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Developed and implemented lesson plans based on ages and abilities of class children.
- Implemented and oversaw activities centered on promoting learning and imaginative play.
- Kept children safe and secure at all times.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Recorded information about behavior, food service and medication dispensing.
- Incorporated music and art activities to encourage creativity and expression.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Improved group and individual behavior by employing positive management strategies.
Customer Service Representative, 05/2016 to 09/2017
Department Of Justice – Lompoc, CA,
Department Of Justice – Lompoc, CA,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed account and service histories to identify trends and issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Set up and activated customer accounts to maintain QA satisfaction levels.
Secretary, 09/2016 to 07/2017
Technifoam – City, STATE,
Technifoam – City, STATE,
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Received and routed incoming calls and correspondence to promote timely communication.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education and Training
Saint Louis Community College - St Louis, MO
High School Diploma: , Expected in 08/2016
Mccluer High School - Florissant, MO
Mccluer High School - Florissant, MO
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Resume Overview
School Attended
- Saint Louis Community College
- Mccluer High School
Job Titles Held:
- Customer Service Representative
- Assistant Childcare Worker
- Customer Service Representative
- Secretary
Degrees
- Some College (No Degree)
- High School Diploma
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