(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Upselling Products and Services
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Billing Adjustments and Refunds
  • Administrative and Office Support
  • Team-Oriented and Cooperative
  • LiveChat Messaging
  • Microsoft Office Suite
Trimberg Bamberg, Germany, Expected in 04/1988 High School Diploma : - GPA :
Operated Printers, Scanners, Copiers Called Clientele Mailed Insurance Information and Packets Verified Insurance Eligibility Basic Data Entry
Work History
U-Haul - Customer Service Representative
East Alton, IL, 07/2004 - Current
  • Company Description Provided service to 350+ customers per week, assisting with product selection, point of sale transactions, and returns and exchanges Provided excellent customer service, over 500 products sold Operated a cash register for cash, cheque and credit card transactions with 100% accuracy I handled at least $15,000 weekly of card and cash transactions Shipping and Receiving Visual Merchandising Stocking Florist HEB Houston Texas Made Floral Arrangements Customer Service Kept Work Area Neat and Clean Receiving Ordering Visual Merchandising Office Clerical Assistant Trendsetter Houston Texas Company Description.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Responded to customer requests for products, services and company information.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Answered customer questions about product availability and shipment times.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Informed customers about special promotions and provided detailed information for various products.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Provided primary customer support to internal and external customers.
  • Provided customers with detailed information on company products, services and materials.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Verified accuracy of customer account information and updated when necessary.
  • Issued receipts and processed refunds, credits or exchanges.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Directed customers to appropriate departments for additional support.
  • Educated customers on company systems, form completion and access to services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new similar replacement choices.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Answered average of 15-25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Answered constant flow of customer calls with minimal wait times.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Explained charges, fees, terms of sales and service agreements to over 50 customers daily.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Identified, monitored and resolved potential problematic customer issues.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Communicated with customer to understand needs and concerns.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity
  • Organized customer information and account data for business planning and customer service purposes.
Kroger - Florist
Springfield, TN, 07/1999 - 03/2002
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Properly package flowers and plants for damage-free delivery.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
  • Researched latest design trends, colors and vendor products for use in new pieces.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Trendsetter - Assistant to Benefits Coordinator
City, STATE, 03/1996 - 04/1999
  • Answered questions about eligibility determinations and plan options.
  • Facilitated open enrollment processes and coordinated paperwork to to assist employees with benefit options.
  • Conducted benefits presentations for new hires, individuals and groups of employees.
  • Processed enrollment paperwork and benefits forms.
  • Maintained confidentiality of all employee information.
  • Gathered and evaluated data on various HR functions related to employee turnover, absenteeism and benefits costs.
  • Collaborated effectively with sales, HR and payroll representatives.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

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  • Florist
  • Assistant to Benefits Coordinator


  • High School Diploma

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