United Health Care employee for over three years,. Claims trained and Blue Shield of California trained, has the desire to work with a team. Personable and dedicated Customer Service Representative with extensive experience in the Health Care industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated compassion for building relationships, cultivating partnerships and growing businesses. Has the integrity to be open and honest with people through communication.
Currently on the claims team, using innovation to reprocess claims and troubleshoot using Facets and ISET. Also on the Texas Children's Medicaid and Chip team to assist with dental issues, provider changes, verifying contracts and assignments and claims using Skygen . I work with Medicaid and Medicare members in dental.
Proficient with Excel and Microsoft Word.
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Answered phones, used computer software utilizing multiple systems at one time. Provided excellent customer service.
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