Experienced Customer Service Representative. Able to handle a high volume of customer calls in a fast-paced environment, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. A quick learner with a desire for continuous personal growth.
Greeted customers warmly and ascertained problem or reason for calling.
Assisted customers about their flight bookings.
Attempted to persuade customers to reconsider cancellations.
Informed customers about deals and promotions.
Resolved customer complaints via phone.
Major in Management
English - Advanced
Spanish - Intermediate
Filipino - Superior
Ilocano dialect - Superior
Birth Date: August 13, 1986
Birth Place: San Quintin, Pangasinan
Civil Status: Single
300 hours On-the-Job Training
Philippine Postal Savings Bank – Baguio Branch
Post Office Loop, Upper Session Road, Baguio City 2600
Tel No.: (63) (074) 443 – 5714 to 15
Computer skills: Fluent in Microsoft Word and Excel. Some knowledge of PowerPoint.
Ability to work under pressure.
Word Games like Cryptic Crossword and Rebus Puzzles.
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