Seeking a position that will enable me to use my decision making, problem solving and excellent customer care skills. Call Center representative versed in customer support in multiple high call volume call centers. Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Superior computer skills and professional telephone etiquette.
High customer service standards
Conflict resolution proficiency
Strong problem solving ability
Proficient with Microsoft Office Suite
Managed call flow with up to 50 calls in queue per minute.
Call center, conflict resolution, MAC OS, medical terminology, Microsoft Office Suite, WINDOWS OS, problem solving skills, SQL, supervisor, tech support, multi-tasking, careful and active listener and professional and friendly.
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