Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am determined, hard-working, and can keep up with a face paced learning environment. I have excellent communication skills and the ability to work independently or as a part of a team to meet deadlines.
MVP while employed with CVS/Caremark
Lead in central checkout while employed with HEB
Provided accurate and appropriate information in response to customer inquiries in a timely manner. Made reasonable procedure exceptions to accommodate unusual customer requests. Built customer loyalty by placing follow-up calls for customers who reported product issues. Was awarded MVP of the call center July 2012, December 2012, and January 2013.
I was cross trained in multiple department throughout the 6 years I was employed at HEB. My duties as a cashier included:
Greeting all customers.Checking out customers and bagging items quickly.Suggesting additional items and offering samples of weekly promotional items to increase store sales. Executed cash transactions quickly and accurately.
I was cross trained in multiple department throughout the 6 years I was employed at HEB. My duties in Loss Prevention included;
Prevention of lost and stolen merchandise, reviewing store footage, apprehending those suspected of theft all while maintaining professionalism and composure.
I was cross trained in multiple department throughout the 6 years I was employed at HEB. My duties as a PCR included;
Greeting all customers at my window, filing all medication for pick up, returning to stock prescriptions not picked up within a 7 day period, filing all hard copy prescriptions.
I was cross trained in multiple department throughout the 6 years I was employed at HEB. My duties in the Business center included;
Faxing paperwork, bill pay, handling/exchanging large sums of money, Western Union transactions, money order purchases, and balancing the sum of all transactions made throughout my shift.
Formulated and enforced Service Center policies, procedures and quality assurance measures.Trained staff on how to improve customer interactions. Provided resolutions to escalated situations that were beneficial to both the member and the company.
Currently enrolled at Northwest Vista College with a 3.0 GPA and an expected graduation date of July 2014.
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