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Customer Service Representative 1 Resume Example

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CUSTOMER SERVICE REPRESENTATIVE 1
Professional Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer-focused with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.

Skill Highlights
MS Word, Excel and PowerPoint POS systems including Maitre' d
Work Experience
Customer Service Representative 110/2014 to CurrentCompany NameCity, State
  • Collected customer feedback and made process changes to exceed customer satisfaction goals, Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries, Demonstrated mastery of customer service call script within specified time-frames.
  • Addressed customer service inquiries in a timely and accurate fashion, Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication, Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures, Led the selection and implementation of a new phone system.
  • Provided cross training to [number] staff members and developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Marketing/Family08/2013 to 10/2014Company NameCity, State
  • Family dining / complete meal concept / $11 average check; seating 35; 25staff].
  • Employ an efficient, high-energy and professional approach to store operations management in order to: Balance service with cost to ensure profitability Promote guest satisfaction for steady repeat business Coach / schedule crew members to maximum levels of performance Monitor BOH for consistent sanitation, food quality and presentation Purchase / control inventory with attention to budget guidelines Contributed to store's recognition as most profitable in 8- store chain, maintain gross Profit at 48%.
  • Involved in special projects: Initiated three-month in-house guest service contest for cashiers, packers and order-takers to effect continuous improvement in service scores.
  • Introduced a roll-out seminar for cashiers, packers and order-takers, strengthening knowledge of offerings, which dramatically increased product sales.
Assistant Manager09/2009 to 08/2013Company NameCity, State
  • Family dining / complete meal concept / $11 average check; seating 35; 25staff].
  • Employ an efficient, high-energy and professional approach to store operations management in order to: Balance service with cost to ensure profitability Promote guest satisfaction for steady repeat business Coach / schedule crew members to maximum levels of performance Monitor BOH for consistent sanitation, food quality and presentation Purchase / control inventory with attention to budget guidelines Contributed to store's recognition as most profitable in 8- store chain, maintain gross Profit at 48%.
  • Involved in special projects: Initiated three-month in-house guest service contest for cashiers, packers and order-takers to effect continuous improvement in service scores.
  • Introduced a roll-out seminar for cashiers, packers and order-takers, strengthening knowledge of offerings, which dramatically increased product sales.
Assistant Manager08/2008 to 09/2009Company NameCity, State
  • Employ an efficient, high-energy and professional approach to store operations management in order to: Balance service with cost to ensure profitability Promote guest satisfaction for steady repeat business Coach / schedule crewmembers to maximum levels of performance Monitor BOH for consistent sanitation, food quality and presentation Purchase / control inventory with attention to budget guidelines Contributed to store's recognition as most profitable in 8- store chain, maintain gross Profit at 48%.
  • Involved in special projects: Initiated three-month in-house guest service contest for cashiers, packers and order-takers to effect continuous improvement in service scores.
  • Introduced a roll-out seminar for cashiers, packers and order-takers, strengthening knowledge of offerings, which dramatically increased product sales.
Forklift Operator02/2006 to 08/2008Company NameCity, State
  • Working in this large warehouse as a forklift driver saw me moving large pallets both loaded and empty around the warehouse.
  • I had to assess the weight of the pallet and choose a forklift appropriate for the job.
  • I then had to move around the warehouse bearing in mind my speed had to be appropriate for the weight I was moving and how busy the warehouse was.
  • Accomplishments I am an capable and experienced Forklift Driver.
  • I have over 2 years of accident free forklift driving.
  • Health and safety is always at the forefront of my mind.
  • I love to learn about new machinery and techniques.
  • I am very well trained in weights and dimensions.
  • Skills Used Knowledgeable.
  • Sensible and practical.
  • Approachable and Friendly.
  • Focussed and attentive.
  • Highly organised.
  • Confident.
  • Friendly.
  • Flexib.
Education and Training
OSHA Certified Sit Down Forklift10 2015South West Forklift
B.S: Hospitality and Business ManagementDELGADO CUMMINTY COLLEGEHospitality and Business Management
Skills
approach, Balance, budget, Coach, concept, continuous improvement, dimensions, driving, Forklift, gross Profit, inventory, machinery, Excel, PowerPoint, MS Word, operations management, POS, quality, safety, sales
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Resume Overview

School Attended

  • South West Forklift
  • DELGADO CUMMINTY COLLEGE

Job Titles Held:

  • Customer Service Representative 1
  • Marketing/Family
  • Assistant Manager
  • Forklift Operator

Degrees

  • OSHA Certified Sit Down Forklift 10 2015
    B.S : Hospitality and Business Management

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