Worked with company systems such as SystemX and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Cross-sold services at an average rate of 30%, upgrading customers to different plans and product packages.
Consistently generated additional revenue through skilled sales techniques.
Assisted customers over the phone regarding company operations, products, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified customers' wireless account information.
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