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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder and a good communicator . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Work History
Delta Airlines- Customer Service Representative
Boston, MA04/2018 - Current
  • Responded to customer requests for products, services and company information.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated with ramp agents to verify baggage wasplaced on correct outgoing flight.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Smart Energy Drink- Sales Manager
New York, NY09/2016 - 07/2018
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Diamond Travel Consult- Travel Manager
Accra, Ghana02/2005 - 01/2016
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Accomplishments
  • CCNA Internship Training at NPTC Datacenter
  • Routing And Catalyst Switching
  • Installed and configured various Cisco switches (3850,3750,3650) and Cisco routers (4431,2900,2800 series) in a fast pace environment.
  • Upgraded and recovery of Cisco IOS Images.
  • Perform password recovery on Cisco IOS routers/switches
  • Stacking and configuring 3850 switches
  • Replacing dead switches and APs
  • Using Remedy ticketing systems to resolve issues
  • Creating of new Vlan on core switches 6509 and access switches
  • Understanding of Network protocols - MPLS,QOS,EIGRP,BGP,OSPF,HSRP,GLBP,VRRP,ACL,NAT,STATIC Routing,Vlan,STP
  • WIRELESS- Installing new Access point and configuring it on Cisco WLC
  • Creating new SSID
  • MONITORING AND ENTERPRISE TECHNOLOGY
  • Use spectrum and solar winds to monitor routers and switches
Affiliations
  • Network Professional Association Of Engineers
  • IATA/UFTAA
  • National Notary Association
Skills
  • Complaint resolution
  • Network development
  • First Aid/CPR
  • Order fulfillment
  • Sales Goals
  • Product Knowledge
  • Shipping coordination
  • Strategic Planning
  • Team management
  • Supervision
  • Customer Relations
  • Systems and software programs
  • Safety understanding
  • Conflict resolution techniques
  • Negotiation
  • Decisive
  • Database Management
  • Marketing strategy
Education
Massachusetts Institute of TechnologyCambridge, MAExpected in 04/2021Associate of Arts: Digital Marketing Analytics
Network Professional Training SchoolWorcester, MA07/2020Associate of Science: Computer Science
Goram School of AviationGhana10/2013Associate of Arts: IATA
Kwame Nkrumah University of Science And TechnologyGhana09/2010Associate of Arts: Tourism And Travel Services Marketing Operations
Kwame Nkrumah University of ScienceAnd TechnologyGhana03/2005Associate of Arts: Strategic Management
Certifications
  • Cisco Certified Network Professional - CCNP-Pending
  • Cisco Certified Network Associate - CCNA
  • Certified Network Professional Engineer - CNPE
  • Certified Data Center Administrator - CDCA
  • CompTIA Network+
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Resume Overview

Companies Worked For:

  • Delta Airlines
  • Smart Energy Drink
  • Diamond Travel Consult

School Attended

  • Massachusetts Institute of Technology
  • Network Professional Training School
  • Goram School of Aviation
  • Kwame Nkrumah University of Science And Technology

Job Titles Held:

  • Customer Service Representative
  • Sales Manager
  • Travel Manager

Degrees

  • Associate of Arts : Digital Marketing Analytics
    Associate of Science : Computer Science
    Associate of Arts : IATA
    Associate of Arts : Tourism And Travel Services Marketing Operations
    Associate of Arts : Strategic Management

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