Customer Service Representative Resume Example Delta Airlines

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder and a good communicator . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Work History

Delta Airlines- Customer Service Representative
Boston, MA04/2018 - Current

Responded to customer requests for products, services and company information.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Connected electrical power unit and hoses to aircraft.
Coordinated with ramp agents to verify baggage wasplaced on correct outgoing flight.
Positioned and towed aircraft from remote locations of airport to designated areas for operation.

Smart Energy Drink- Sales Manager
New York, NY09/2016 - 07/2018

Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Organized promotional events and interacted with community to increase sales volume.
Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

Diamond Travel Consult- Travel Manager
Accra, Ghana02/2005 - 01/2016

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Accomplishments

CCNA Internship Training at NPTC Datacenter
Routing And Catalyst Switching
Installed and configured various Cisco switches (3850,3750,3650) and Cisco routers (4431,2900,2800 series) in a fast pace environment.
Upgraded and recovery of Cisco IOS Images.
Perform password recovery on Cisco IOS routers/switches
Stacking and configuring 3850 switches
Replacing dead switches and APs
Using Remedy ticketing systems to resolve issues
Creating of new Vlan on core switches 6509 and access switches
Understanding of Network protocols - MPLS,QOS,EIGRP,BGP,OSPF,HSRP,GLBP,VRRP,ACL,NAT,STATIC Routing,Vlan,STP
WIRELESS- Installing new Access point and configuring it on Cisco WLC
Creating new SSID
MONITORING AND ENTERPRISE TECHNOLOGY
Use spectrum and solar winds to monitor routers and switches

Affiliations

Network Professional Association Of Engineers
IATA/UFTAA
National Notary Association

Skills

Complaint resolution
Network development
First Aid/CPR
Order fulfillment
Sales Goals
Product Knowledge
Shipping coordination
Strategic Planning
Team management

Supervision
Customer Relations
Systems and software programs
Safety understanding
Conflict resolution techniques
Negotiation
Decisive
Database Management
Marketing strategy

Education

Massachusetts Institute of TechnologyCambridge, MAExpected in 04/2021Associate of Arts: Digital Marketing Analytics

Network Professional Training SchoolWorcester, MA07/2020Associate of Science: Computer Science

Goram School of AviationGhana10/2013Associate of Arts: IATA

Kwame Nkrumah University of Science And TechnologyGhana09/2010Associate of Arts: Tourism And Travel Services Marketing Operations

Kwame Nkrumah University of ScienceAnd TechnologyGhana03/2005Associate of Arts: Strategic Management

Certifications

Cisco Certified Network Professional - CCNP-Pending
Cisco Certified Network Associate - CCNA
Certified Network Professional Engineer - CNPE
Certified Data Center Administrator - CDCA
CompTIA Network+

Resume Overview

Companies Worked For:

Delta Airlines
Smart Energy Drink
Diamond Travel Consult

School Attended

Massachusetts Institute of Technology
Network Professional Training School
Goram School of Aviation
Kwame Nkrumah University of Science And Technology

Job Titles Held:

Customer Service Representative
Sales Manager
Travel Manager

Degrees

Associate of Arts : Digital Marketing Analytics
Associate of Science : Computer Science
Associate of Arts : IATA
Associate of Arts : Tourism And Travel Services Marketing Operations
Associate of Arts : Strategic Management

Customer Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes