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Customer Service Representative Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 10 years of experience working with Public. Extensive knowledge of heavy incoming calls and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Grasps company initiatives quickly as [Remote Customer Service Representative, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Hard working bringing 10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft and Excel.

Skills

Adaptability

Communication

Conflict Resolution

customer Service

Empathy

Friendly

Organization

Patience

Problem solving

Timeliness

1 year Remote Work back ground with office already

Understanding of a call center

Work History
08/2018 to 11/2019 Customer Service Representative Guardian Life | Regional Group Sales, MI,
  • Provided information to customers regarding billing charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information in Linux Loader.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 98%.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended special offers to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
03/2012 to 03/2018 Program Service Evaluator III Senior Lifestyle Corporation | Wenatchee, WA,
  • Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources and educational programs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
02/2016 to 12/2017 Maintenance Coordinator West USA Realty | City, STATE,
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Established clear procedures for handling repairs, planning maintenance and completing building updates.
  • Managed maintenance team of 5 Vendors and coordinated repair schedule according to priority level.
  • Administered directions and followed up on maintenance requests and saw orders through to completion.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Contributed to development, implementation and execution of maintenance programs.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
Education
Expected in 03/2005 GED | Dept Of Education , Colorado Springs, CO, GPA:
Expected in No Degree | Customer Service Maricopa Community Colleges - Rio Salado Community College, Tempe, AZ GPA:
Expected in No Degree | Medical Administration Assistant Pima Medical Institute, Colorado Springs, GPA:
  • Graduated with 3.88 GPA Honor Role

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83Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Dept Of Education
  • Maricopa Community Colleges - Rio Salado Community College
  • Pima Medical Institute
Job Titles Held:
  • Customer Service Representative
  • Program Service Evaluator III
  • Maintenance Coordinator
Degrees
  • GED
  • No Degree
  • No Degree

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