Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Effective customer service with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
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Experience
Customer Service Representative07/2019 to 08/2020Arrow Exterminators , IncDuluth , GA
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Provided high level of quality control, eliminating downtime to maximize revenue.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Provided high level of dedicated assistance to customers by helping place orders on company's website.
- Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
- Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations.
- Reviewed account and service histories to identify trends and issues.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Recommended improvements to products and services to mitigate complaints.
- Handled customer complaints promptly and effectively.
- Relayed productive customer feedback to marketing teams.
- Documented conversations with customers to track requests, problems and solutions.
Customer Care Representative01/2019 to 06/2019Tenet Healthcare CorporationLivingston , TX
- Performed sales presentations at trade shows to generate new business.
- Completed daily call reports, weekly work plans and monthly analyses to submit to territory manager.
- Developed new customer base via past relationships, telemarketing and networking.
- Analyzed personal performance to take action to achieve sales goals set forth by senior management.
- Analyzed customer needs and market trends to create marketing plans.
- Implemented sales strategy and marketing plan to maximize revenue opportunities.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Conducted research to focus sales presentations to meet client needs.
Customer Service Representative08/2017 to 12/2018Arrow Exterminators , IncFayetteville , GA
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Provided high level of quality control, eliminating downtime to maximize revenue.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Reduced downtime, authorizing diagnosis and managing equipment repair and replacement through delivery.
- Enhanced customer satisfaction ratings by effectively resolving issues.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Cashier02/2016 to 07/2017Pcc Natural MarketsIssaquah , WA
- Helped customers find specific products, answered questions and offered advice.
- Verified orders and bagged items for easy transport.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Monitored and counted food stock and supplies to reorder on time.
- Organized food items on serving trays and in carry-out packages.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Recorded customer orders and communicated clearly to confirm each order.
- Mastered point-of-service (POS) computer system for automated order taking.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Effectively worked with teammates and openly invited coaching from management team.
Education and Training
High School Diploma06/2017Lexington Senior High School City
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Resume Strength
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- Target job
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Resume Overview
School Attended
- Lexington Senior High School
Job Titles Held:
- Customer Service Representative
- Customer Care Representative
- Cashier
Degrees
- High School Diploma 06/2017
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