Customer Service Representative Resume Example Vitacost.Com Inc.

CUSTOMER SERVICE REPRESENTATIVE

Summary

Effective customer service with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills

Credit card payment processing
High-energy attitude
Clerical support
Problem-solving abilities
Call center experience

Microsoft Office expertise
Data evaluation
Collecting information
Customer service-oriented
Time management

Experience

Customer Service Representative07/2019 to 08/2020Vitacost.Com Inc.Lexington , NC

Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Provided high level of quality control, eliminating downtime to maximize revenue.
Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
Provided high level of dedicated assistance to customers by helping place orders on company's website.
Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations.
Reviewed account and service histories to identify trends and issues.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Recommended improvements to products and services to mitigate complaints.
Handled customer complaints promptly and effectively.
Relayed productive customer feedback to marketing teams.
Documented conversations with customers to track requests, problems and solutions.

Customer Care Representative01/2019 to 06/2019National Wholesale Co Inc.Lexington , NC

Performed sales presentations at trade shows to generate new business.
Completed daily call reports, weekly work plans and monthly analyses to submit to territory manager.
Developed new customer base via past relationships, telemarketing and networking.
Analyzed personal performance to take action to achieve sales goals set forth by senior management.
Analyzed customer needs and market trends to create marketing plans.
Implemented sales strategy and marketing plan to maximize revenue opportunities.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
Conducted research to focus sales presentations to meet client needs.

Customer Service Representative08/2017 to 12/2018AloricaGreensboro, NC

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Set up and activated customer accounts to maintain QA satisfaction levels.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Provided high level of quality control, eliminating downtime to maximize revenue.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Reduced downtime, authorizing diagnosis and managing equipment repair and replacement through delivery.
Enhanced customer satisfaction ratings by effectively resolving issues.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Cashier02/2016 to 07/2017Bojangles Lexington , NC

Helped customers find specific products, answered questions and offered advice.
Verified orders and bagged items for easy transport.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Completed opening, closing and shift change tasks to promote store efficiency.
Monitored and counted food stock and supplies to reorder on time.
Organized food items on serving trays and in carry-out packages.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
Recorded customer orders and communicated clearly to confirm each order.
Mastered point-of-service (POS) computer system for automated order taking.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Effectively worked with teammates and openly invited coaching from management team.

Education and Training

High School Diploma06/2017Lexington Senior High School Lexington NC

Resume Overview

Companies Worked For:

Vitacost.Com Inc.
National Wholesale Co Inc.
Alorica
Bojangles

School Attended

Lexington Senior High School

Job Titles Held:

Customer Service Representative
Customer Care Representative
Cashier

Degrees

High School Diploma 06/2017

Customer Service Representative Resume Example

Resume Score: 80%

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