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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Effective customer service with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Credit card payment processing
  • High-energy attitude
  • Clerical support
  • Problem-solving abilities
  • Call center experience
  • Microsoft Office expertise
  • Data evaluation
  • Collecting information
  • Customer service-oriented
  • Time management
Experience
Customer Service Representative07/2019 to 08/2020Vitacost.Com Inc.Lexington , NC
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
  • Provided high level of dedicated assistance to customers by helping place orders on company's website.
  • Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
  • Developed positive relationships with various stakeholders, including company personnel, vendors, customers and shipping organizations.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Recommended improvements to products and services to mitigate complaints.
  • Handled customer complaints promptly and effectively.
  • Relayed productive customer feedback to marketing teams.
  • Documented conversations with customers to track requests, problems and solutions.
Customer Care Representative01/2019 to 06/2019National Wholesale Co Inc.Lexington , NC
  • Performed sales presentations at trade shows to generate new business.
  • Completed daily call reports, weekly work plans and monthly analyses to submit to territory manager.
  • Developed new customer base via past relationships, telemarketing and networking.
  • Analyzed personal performance to take action to achieve sales goals set forth by senior management.
  • Analyzed customer needs and market trends to create marketing plans.
  • Implemented sales strategy and marketing plan to maximize revenue opportunities.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
  • Conducted research to focus sales presentations to meet client needs.
Customer Service Representative08/2017 to 12/2018AloricaGreensboro, NC
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Reduced downtime, authorizing diagnosis and managing equipment repair and replacement through delivery.
  • Enhanced customer satisfaction ratings by effectively resolving issues.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Cashier02/2016 to 07/2017Bojangles Lexington , NC
  • Helped customers find specific products, answered questions and offered advice.
  • Verified orders and bagged items for easy transport.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Monitored and counted food stock and supplies to reorder on time.
  • Organized food items on serving trays and in carry-out packages.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Effectively worked with teammates and openly invited coaching from management team.
Education and Training
High School Diploma06/2017Lexington Senior High School Lexington NC
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Vitacost.Com Inc.
  • National Wholesale Co Inc.
  • Alorica
  • Bojangles

School Attended

  • Lexington Senior High School

Job Titles Held:

  • Customer Service Representative
  • Customer Care Representative
  • Cashier

Degrees

  • High School Diploma 06/2017

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