Livecareer-Resume

Customer Service Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Credit card payment processing
  • Report generation
  • Product organization
  • Sales expertise
  • Retail sales customer service
  • Courteous demeanor
  • Problem-solving abilities
  • Customer relations
  • High-energy attitude
  • Call center experience
  • Adaptive team player
  • Inbound and outbound calling
  • Promotional support
Experience
03/2016 to Current Customer Service Representative Arrow Exterminators , Inc | Covington, GA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
01/2013 to 02/2016 Customer Service Associate Calumet Specialty Products | Usa ● San Antonio, TX,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with Supervisor to develop customer service improvement initiatives.
  • Answered customer questions and addressed concerns, resulting in 75% reduction in complaint calls.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered 150+ inbound calls per day and directed to designated individuals or departments.
01/2010 to 08/2013 Machine Operator Oshkosh Corp. | Sugar Grove, IL,
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Inspected finished products for quality and adherence to customer specifications.
  • Operated hand trucks, forklifts and scissor lifts.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Completed product assembly according to standardized procedures.
Education and Training
Expected in 06/2007 GED | Laurens District 55 High School, Laurens, SC GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Laurens District 55 High School
Job Titles Held:
  • Customer Service Representative
  • Customer Service Associate
  • Machine Operator
Degrees
  • GED