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Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in Product or Service solutions.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Positive, upbeat customer service representative brings more than 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 3 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable, friendly and solution-oriented customer service with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Skilled Multi-tasker
  • Phone Etiquette
  • Note Taking
  • Customer Service
  • Computer Literacy
  • Typing
  • Research
  • Writing
  • Communication
  • Microso Office
  • Taylor Lewis - page 1
  • Computer Literacy
  • Customer Service
  • Notes
  • Read
  • Research
  • Script
  • Phone Etiquette
  • Typing
  • Customer relations
  • Microsoft Office expertise
  • Call center experience
  • Technologically savvy
  • Clerical support
  • Quality control
  • Problem-solving abilities
  • Inbound and outbound calling
  • Call Center Operations
  • High-energy attitude
  • Data evaluation
  • Inbound and Outbound Calling
Experience
Customer Service Representative, 07/2020 to 10/2020
Clean Harbors Mason, OH,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Exceeded company productivity standards on consistent basis.
  • Assessed customer account information to determine current issues and potential solutions.
  • Answered 100-300+ inbound calls per day and directed to individuals or departments.
Customer Service Representative, 08/2017 to 10/2019
Clean Harbors Mount Hamilton, CA,
  • Answer customers calls when they have question about their property that is in the process of being foreclosed.
  • Taking notes, Read a script, answer their question, transfer if it was necessary, made sure that i helped them with all of their question and make sure they was pleased with their service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Customer Service Representative, 05/2011 to 08/2012
Clean Harbors Napa, CA,
  • Answer customers calls when they have question about their property that is in the process of being foreclosed.
  • Taking notes, Read a script, answer their question, transfer if it was necessary, made sure that i helped them with all of their question and make sure they was pleased with their service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
High School Diploma: , Expected in 2010
to
Chuckey-Doak High School - ,
GPA:
Activities and Honors
  • Customer Service Institute of America
  • National Customer Service Association
Websites, Portfolios, Profiles
  • https://www.facebook.com/TaylorNicoleLewis.xo
  • www.linkedin.com/taylor-lewis552714201

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Resume Strength

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Resume Overview

School Attended
  • Chuckey-Doak High School
Job Titles Held:
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • High School Diploma

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