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Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Forward-thinking [Job Title] with [Number] years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing [Type] and [Type] equipment.

Skilled [Job Title] offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Brand management
  • Lead generation
  • Staff development
  • Capital improvement planning
  • Project management
Experience
Customer Service Representative, 01/2019 to Current
International Paper Company Savannah, GA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Front Desk Receptionist, 04/2018 to 12/2019
North East Medical Service San Leandro, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Created and optimized employee schedules for shift coverage.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Pulled and organized requested documentation.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Determined needs of visitors and provided information or solutions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Entered data in [Type] software to keep records of [Type] information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Managed more than [Number] incoming calls per day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Directed and oversaw office personnel activities.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
Manger, 08/2016 to 07/2019
Department Of Defense Dallas, TX,
  • Managed [Type] department with over [Number] employees and $[Number] [Type] budget.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
Kitchen Runner, 07/2018 to 01/2019
Vacasa Canandaigua, NY,
  • Organized incoming mail and distributed to appropriate personnel and office departments.
  • Gave informative presentations at [Type] events to reach new clientele.
  • Drove student engagement through diverse teaching methods.
  • Assisted with food preparation tasks, including filling soft drinks and pouring coffee.
  • Facilitated product presentations to potential customers and delivered custom solutions for business needs.
  • Supported students outside of classroom by mentoring clubs and supervising [Type] events.
  • Sorted and delivered mail to company employees, including packages, letters and interdepartmental correspondence.
  • Handled various errands for employees throughout the company.
  • Engaged inventory control skills to keep careful eye on all supplies.
  • Greeted customers and employees pleasantly and maintained upbeat demeanor at all times.
  • Logged all information for each drop-off and pick-up.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Inventoried food supplies to determine needs and replenish stations.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
  • Communicated with seated guests for outstanding customer service.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Checked tables and refilled condiments that were running low.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Offered insight into menu items to answer customer questions.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Delivered entrees to tables and made sure each guest received correct menu items.
  • Kept buffet restocked with correct food items.
  • Immediately bussed tables when guests left to prepare for next party.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
Education and Training
GED: , Expected in 03/2002
to
American Acdemy - Miami, FL
GPA:

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Resume Overview

School Attended
  • American Acdemy
Job Titles Held:
  • Customer Service Representative
  • Front Desk Receptionist
  • Manger
  • Kitchen Runner
Degrees
  • GED