Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Organized Administrative Coordinator bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 15+ years of experience in leadership and administrative support roles.

Education and Training
Expected in 11 2017
Associate of Arts: Human Services
Davidson County Community College - Thomasville, NC
  • Magna cum laude graduate
  • Notary Public
  • First Aid/CPR
  • Problem Analysis
  • Planning And Coordination
  • Office Administration
  • Database management
  • Project management
  • CRM and office management software
  • Flexible Schedule
  • Oral And Written Communication
  • Strong Organizational Skills
  • Accounting ledger management
  • Travel administration
  • Accounts payable and receivable
  • Report writing

BB&T Leadership Institute

The program develops dynamic and effective leaders equipped to inspire employee engagement and improve work relationships. Also providing an understanding and building the proper beliefs among co-workers. The program creates self-aware leaders that provide positive reinforcement to support behavioral changes and create desired results.

Published Article

Published Article
09/2019 to 03/2020
Customer Service Representative Vca Antech, Inc. Oroville, CA,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
09/2018 to 07/2019
Universal Travel Agent (Virtual) Citizens Financial Group, Inc. Rocky River, OH,
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Explained benefits of purchasing travel insurance with clients.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
11/2009 to 11/2017
Administrative Assistant Colfax Corporation Commack, NY,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
12/2004 to 12/2008
Executive Administrative Assistant Towergate Youth & Family Services City, STATE,
  • Managed VP's calendar and prepared meeting agenda and materials.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Created PowerPoint presentations used for business development.
  • Conducted required research, documentation and reports for executive team, board members and stakeholders.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Executed special objectives and projects in response to executive team and board member requests.

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Davidson County Community College
Job Titles Held:
  • Customer Service Representative
  • Universal Travel Agent (Virtual)
  • Administrative Assistant
  • Executive Administrative Assistant
  • Associate of Arts