Positive and upbeat Customer Service Specialist bringing 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
At that being said I am also a Hardworking and reliable cashier worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Report creation
Credit card payment processing
Stockroom procedures
Courteous demeanor
Inbound and outbound calling
Microsoft Office expertise
Active listening
Problem-solving abilities
Retail sales customer service
Call center experience
POS systems
Issue resolution
Cash drawer balancing
Payment processing
Credit and cash transactions
Coin counting
Scanner operations
Customer assistance
Customer greeting
Cash register operation
Cash counting machine operations
Merchandise restocking
Safety methods
Able to lift 60 lbs & up.
Merchandise stocking
Adaptive team player
Dependable and reliable
Experience
Customer Service Representative, 03/2020 - 07/2020 Alorica – Lafayette, LA,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Cashier, 12/2016 - 07/2019 Vallarta Supermarkets – North Hollywood, CA,
Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Compiled and updated client data to track payments trends and support accurate accounting.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Trained new team members in cash register operation, stock procedures and customer service.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Welcomed customers, offering assistance to help find necessary store items.
Received payments for [Product or Service] and issued receipts.
Inspected items for damage and obtained replacements for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Monitored and counted food stock and supplies to reorder on time.
Followed all established restaurant practices and procedures by delivering food which met quality standards.
Verified orders and bagged items for easy transport.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
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