Customer Service Representative Resume Example Maximus

CUSTOMER SERVICE REPRESENTATIVE

Summary

Responsible and friendly Customer Service able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills

Credit card payment processing
Materials transport
Adaptive team player
Active listening
Call center experience
Retail sales customer service
Microsoft Office expertise

Product organization
Store maintenance
In-store support
Problem-solving abilities
Customer relations
High-energy attitude

Experience

01/2020 - 05/2020Customer Service RepresentativeMaximus | Kansas City, MO

Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately 100 customers each hour with 2020 Census questions.
Escalated customer concerns.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

02/2018 - 04/2020Customer Service/CashierHy-Vee Inc. | Liberty, MO

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Communicated with customers about ad offerings, including policies, restrictions and refund policies.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Used computer register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended optimal merchandise based on customer needs and desires.
Recognized by management for providing exceptional customer service.
Delivered groceries and flowers to customer locations.
Answered 20+ calls per 8hr shift to answer customer questions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.

09/2019 - 12/2019Sales AssociateBath & Body Works Direct Inc. | Liberty, MO

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through system and coordinated product deliveries.
Prepared cash deposits up to $300 with zero discrepancies.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 80% or more.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of 30+ customers per day by responding to inquiries and locating products.
Sold various products by explaining unique features and educating customers on proper application.
Used computer register system to ring up customer purchases, process payments and issue receipts.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Communicated with customers about body care offerings, including policies, restrictions and refund policies.
Stayed up to date on store promotions, payment policies and security practices.

07/2017 - 01/2018ServerGarden Village | Kansas City, MO

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Partnered with team members to efficiently serve food and beverages.
Prepared and served cold, and hot beverages to guests.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.

Education and Training

05/2019High School Diploma
Winnetonka High School | Kansas City, MO

Certifications

First Aid/CPR
AED

Resume Overview

Companies Worked For:

Maximus
Hy-Vee Inc.
Bath & Body Works Direct Inc.
Garden Village

School Attended

Winnetonka High School

Job Titles Held:

Customer Service Representative
Customer Service/Cashier
Sales Associate
Server

Degrees

05/2019 High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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