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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Successful Customer service representative with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Inbound and Outbound Calling
  • Sales expertise
  • Administrative support
  • Professional telephone demeanor
  • Money handling abilities
  • Stocking and replenishing
  • Customer service
  • Supervision
  • Employee training
  • Maintaining standards
  • Salesforce (converge)
  • Empathy
  • Flexibility
  • Written communication
  • Open-mindedness
  • Concur
  • Complaint resolution
  • POS systems expert
  • Good listening skills
  • Staff education and training
  • Strategic sales knowledge
  • Creative problem solving
  • MS Office
  • Problem resolution
  • Teamwork and flexibility
  • Stress tolerance
  • Self motivated
  • Prioritizing
  • Oral communication
  • Positivity
  • Excel
  • Outlook
Work History
11/2018 - CurrentCustomer Service Representative | Comerica Bank - Danville , CA
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving Mobile app issues.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
06/2017 - 11/2018Teller | Chase - Dublin, CA
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Coordinated daily cash reconciliation in high-volume location.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Organized, stocked and maintained teller window area.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed exchange and foreign currency.
06/2016 - 06/2017Cashier/ Customer Service Representative | Target - Napa, CA
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
06/2012Jesse Bethel High , Vallejo, CAHigh School Diploma :
08/2012College of Marin, Greenbrae, CA
Certificates

Achieving Top 10 in perfect “Net Promoter” score

(Comerica bank 2019)

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Resume Overview

Companies Worked For:

  • Comerica Bank
  • Chase
  • Target

School Attended

  • Jesse Bethel High
  • College of Marin

Job Titles Held:

  • Customer Service Representative
  • Teller
  • Cashier/ Customer Service Representative

Degrees

  • High School Diploma :

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