Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional/ Production worker with extensive experience in these two industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Report preparation
  • Order Fulfillment
  • Professional telephone demeanor
  • Credit card processing
  • Complaint resolution
  • Money handling abilities
  • Manufacturing
  • Quality inspections
  • Safety and compliance
  • Assembly and production
Work History
11/2018 to 05/2020 Customer Service Representative Trugreen | Bristol, PA,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Recommended products to customers, thoroughly explaining details
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered constant flow of customer calls with minimal wait times
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Answered customer telephone calls promptly to avoid on-hold wait times
08/2016 to 11/2018 Production Line Assembly Worker Taylor Corp | Vernon, CT,
  • Followed outlined specifications to implement effective assembly plans.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Sampled and tested final products to check conformance with production tolerances.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Followed outlined specifications to implement assembly plans
  • Performed hand-finishing of final products after assembling component parts for items
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift
  • Put hazardous materials in properly marked containers to avoid injuries or contamination
12/2015 to 07/2016 Cashier Taher, Inc. | East Prairie, MO,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with managers to solve problems and handle customer concerns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Restocked and organized merchandise in front lanes
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
10/2014 to 11/2015 Assembly Production Operator Whirlpool | Marion, OH,
  • Worked 3 different stations each at times to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Operated all machinery safely to reduce workplace accidents.
  • Continuously checked lock products for quality assurance according to strict guidelines.
  • Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
Expected in 05/2014 High School Diploma | Selma High School, Selma, AL GPA:

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School Attended

  • Selma High School

Job Titles Held:

  • Customer Service Representative
  • Production Line Assembly Worker
  • Cashier
  • Assembly Production Operator


  • High School Diploma

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