Customer Service Representative Resume Example
Love this resume?Build Your Own Now
B
CUSTOMER SERVICE REPRESENTATIVE
Summary
Energetic and reliable sales associate well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
Skills
|
|
Experience
Customer Service Representative
Bridgewater , MATrugreen/Mar 2015 to Current
Bridgewater , MATrugreen/Mar 2015 to Current
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Dental Assistant
Omaha , NEOneworld Community Health Centers/Mar 2010 to Mar 2015
Omaha , NEOneworld Community Health Centers/Mar 2010 to Mar 2015
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Entered patient data into dental records system using [Software] and observed all confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Positioned patients for treatment by making chair adjustments, [Action] and [Action], and prepared necessary equipment for procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, [Action] and [Action].
- Instructed and educated patients to prepare for oral surgery by [Action], [Action] and [Action].
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, [Action], flossing methods, brushing techniques and [Action].
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and [Action].
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed [Type], [Type] and [Type] materials to support dentists during procedures.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, [Action] and [Action].
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Gathered medical information, dental health history and vitals from patients.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Crew Supervisor
Brockton , MATemco/Oct 2007 to Oct 2014
Brockton , MATemco/Oct 2007 to Oct 2014
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Created and implemented process improvements.
- Worked with managers to develop service improvement initiatives.
Corporate Trainer
Kissimmee , FLManada Technologies/Jul 2000 to Sep 2006
Kissimmee , FLManada Technologies/Jul 2000 to Sep 2006
- Compiled data on company goals, department needs and employee training requirements.
- Increased productivity and profits by improving work retention rates and reducing time spent on problem-solving.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Produced 9 training development programs using variety of vehicles including seminars, hands-on training and webinars.
- Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
- Prepared digital training materials including workbooks, manuals and self-paced guides.
- Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
- Wrote, optimized and monitored training processes.
- Recruited and developed new customer service and claims reps to deliver quality service.
Education and Training
Dental Assistant Certification: Dental AssistingPorter And Chester Institute - WatertownJun 2013City
High School Diploma: Medical AssistingWilbraham And Monson AcademyMay 1994City
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Measurable results
Resume Overview
School Attended
- Porter And Chester Institute - Watertown
- Wilbraham And Monson Academy
Job Titles Held:
- Customer Service Representative
- Dental Assistant
- Crew Supervisor
- Corporate Trainer
Degrees
- Dental Assistant Certification : Dental Assisting
High School Diploma : Medical Assisting
Similar Resumes
