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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Energetic and reliable sales associate well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Skills
  • Credit card payment processing
  • Report creation
  • Quality assurance controls
  • Data evaluation
  • Inventory control
Experience
Customer Service Representative
Malvern, Arkansas (AR)Sykes Enterprises Inc./Mar 2015 to Current
  • Evaluated customeraccount information to assess current issues and determine potential solutions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Dental Assistant
Waterbury, CTDr. Norman Crepon/Mar 2010 to Mar 2015
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Entered patient data into dental records system using [Software] and observed all confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Positioned patients for treatment by making chair adjustments, [Action] and [Action], and prepared necessary equipment for procedures.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, [Action] and [Action].
  • Instructed and educated patients to prepare for oral surgery by [Action], [Action] and [Action].
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, [Action], flossing methods, brushing techniques and [Action].
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and [Action].
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed [Type], [Type] and [Type] materials to support dentists during procedures.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, [Action] and [Action].
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Gathered medical information, dental health history and vitals from patients.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Crew Supervisor
Waterbury, CTBath & Body Works/Oct 2007 to Oct 2014
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Created and implemented process improvements.
  • Worked with managers to develop service improvement initiatives.
Corporate Trainer
Bloomfield, CTCigna Healthcare/Jul 2000 to Sep 2006
  • Compiled data on company goals, department needs and employee training requirements.
  • Increased productivity and profits by improving work retention rates and reducing time spent on problem-solving.
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
  • Produced 9 training development programs using variety of vehicles including seminars, hands-on training and webinars.
  • Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
  • Prepared digital training materials including workbooks, manuals and self-paced guides.
  • Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
  • Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
  • Wrote, optimized and monitored training processes.
  • Recruited and developed new customer service and claims reps to deliver quality service.
Education and Training
Dental Assistant Certification: Dental AssistingPorter And Chester Institute - WatertownJun 2013Watertown CT
High School Diploma: Medical AssistingWilbraham And Monson AcademyMay 1994Wilbraham, MA
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Resume Overview

Companies Worked For:

  • Sykes Enterprises Inc.
  • Dr. Norman Crepon
  • Bath & Body Works
  • Cigna Healthcare

School Attended

  • Porter And Chester Institute - Watertown
  • Wilbraham And Monson Academy

Job Titles Held:

  • Customer Service Representative
  • Dental Assistant
  • Crew Supervisor
  • Corporate Trainer

Degrees

  • Dental Assistant Certification : Dental Assisting
    High School Diploma : Medical Assisting

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