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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
  • Highly enthusiastic customer service professional with 34 years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Summary of Skills
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Data Entry, 18,0000 KS
  • Customer service expert
  • Adaptive team player
  • Energetic work attitude
  • Type 35 wpm, 10Key
Accomplishments
  • Trained about 50 agents and oversaw team performance in quality and attendance
  • Received "Rookie of the Year" for outstanding team member performance
  • Received numerous "WOW" awards for outstanding customer service direct from the customers
Work Experience
Customer Service Representative01/2004 － 08/2012Medco Health Solutions IncIrving, TX
  • Demonstrated mastery of customer service call script within specified time frames.
  • Developed effective relationships with all call center departments through clear communication.
  • Achieved customer satisfaction rating of 100% for 6 months, exceeding corporate target.
  • Addressed customer service inquiries in a timely and accurate manner.
Specialist II Inbound CCS12/2002 － 03/2004Sprint PCSIrving, TX
  • Provided accurate and appropriate information in response to customer inquiries.
  • Utilized computer to program and activate cell telephones and set up new accounts
Team Lead/Supervisor11/1997 － 10/2002Aegis CommunicationsIrving, TX
  • Managed team of 50 agents on inbound calls
  • Kept quality and attendance records
  • Coached and counseled agents in areas of team performance
  • Interviewed agents for hire
  • Oversaw call monitoring sessions with clients
Data Entry II & III03/1973 － 10/1997Parkland Health & hospital SystemsDallas, TX
  • Entered and tracked over 120,000 pharmacy charges daily
  • Maintained patient information in computer database
  • Assisted with payroll preparation and entered data
  • Generated monthly reports of pharmacy revenue
  • Replenished medication carts for distribution to nursing stations
  • Assisted pharmacists with medication setups for prescription fills

Educational Background
1973Draughn's Business College - Intro to Computers/KeypunchDallas, TX, USA

Keypunch Certificate

1972High School Diploma:Grand Prairie High School - Basic high school curriculumGrand Prairie, TX, USA

GPA 3.5

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Resume Overview

Companies Worked For:

  • Medco Health Solutions Inc
  • Sprint PCS
  • Aegis Communications
  • Parkland Health & hospital Systems

School Attended

  • Draughn's Business College
  • Grand Prairie High School

Job Titles Held:

  • Customer Service Representative
  • Specialist II Inbound CCS
  • Team Lead/Supervisor
  • Data Entry II & III

Degrees

  • 1973 Draughn's Business College - Intro to Computers/Keypunch
    1972 High School Diploma : Grand Prairie High School - Basic high school curriculum

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