Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in Product or Service and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during Number years in Industry.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Grasps company initiatives quickly as Job Title, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Software with Number years of expertise in related roles.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Experienced Retail Sales Associate with Number years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Proactive Job Title with expertise in delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skilled call center professional versed in customer support protocols for Product or Service. Bring extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Conscientious Job Title with Number years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drive revenue with skilled promotional and problem-solving abilities.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Maximizes seasonal employment as Job Title, getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on Number years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Excellent communicator with Number years of Customer Service Representative experience in demanding call center environments. Highly familiar with Product or Service, including Type competitors and offerings.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Qualified Job Title with Number years of experience in fast-paced customer service and call center environments supporting Type company needs. Personable and professional under pressure.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Order Fulfillment
  • Inbound and Outbound Calling
  • International sales support
  • Credit card processing
  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Stocking and replenishing
  • Service standard compliance
  • Good listening skills
  • Training development aptitude
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Shipping procedures understanding
  • Technical Support
  • Staff education and training
  • Multi-line phone talent
  • Money handling abilities
  • Route dispatch
  • Receiving support
  • Strategic sales knowledge
  • Key stakeholder relationship building
  • Creative problem solving
  • Retail store support
  • Stock management
Education
Riverside High School El Paso, TX, Expected in 05/2003 : - GPA :
Western Technical College El Paso, TX Expected in Certified Medical Assistant : Basics - GPA :
Work History
Cvs Health - Customer Service Representative
West Chester, PA, 11/2019 - Current
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Cvs Health - Customer Service Representative
Bronx, NY, 03/2019 - 10/2019
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cvs Health - Customer Service Representative
Des Moines, IA, 05/2019 - 08/2019
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Enterprise Information Services - Bilingual Customer Service Representative
Louisiana, MO, 02/2019 - 03/2019
  • Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved sales targets regularly with solid promotional and cross-selling skills.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Answered up to Number calls per day in busy, fast-paced office for both English and Type-speaking customers.
  • Filled out Type forms and related documentation to assist callers with obtaining required services and resolving issues.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
  • Collaborated with team members to increase call volume efficiency and improve processing outcomes.
  • Described and explained details about over Number Product or Service options to inform customers and guide purchasing decisions.
  • Accurately detailed customer concerns and problems as well as resolution outcomes.

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Resume Overview

School Attended

  • Riverside High School
  • Western Technical College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • Bilingual Customer Service Representative

Degrees

  • Certified Medical Assistant

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