My Objective is to find a Long Term career utilizing my many acquired skills. I am a Qualified Customer Service Representative with [7+] years in fast-paced customer service and call center environments.
Great asset to any team offering Professionalism under pressure, superior computer skills, and telephone
etiquette striving to excel in customer satisfaction.
Exceptional communication MS Windows proficient
skills Proficient in cash management
Listen, Empathize and Resolve Training development aptitude
Creative problem solver POS systems expert
Strong client relations Data Entry Knowledge
Multi Line phone talent Familiar with multi Desktop
Credit card processing
Strategic sales knowledge
hi Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Consistently received positive feedback from guests and created repeat business by developing
long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Earned highest marks for customer satisfaction, company-wide.
Up-sold products and motivated customers to upgrade current product plans.
Contributed To Company Success
Resolved Client Conflicts
Employee of the Month Certificate
Positive Customer Experiences.
Customer Service Representative March 2016 to October 2016AFNI ONC － Tucson, Arizona
Bennie Scott- (520) 647-5000
7810 E Escalante rd.
As a Customer Service Representative for AFNI, I was responsible for answering average 50 calls daily,
for Verizon Wireless.
When receiving these calls I politely assists customers with
troubleshooting,Payments, general information, any and all necessary recorded information logging into
computer as well as transfers to other departments.
Consulted with customers on the latest styles and trends.
Kept current on market and product trends to effectively answer customer questions.
Provided accurate and appropriate information in response to customer inquiries. Built and maintained effective relationships with peers and upper management.
Demonstrated mastery of customer service call script within specified time frames.
Home Health Care March 2015 to January 2016Hildreth's Homecare － Oro Valley, Az
Greg Hildreth- (520) 356-0338
Rancho Vistoso Arizona Home Care HILDRETH
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Documented resident records on daily flow sheets.
Comforted patients and provided them with reassurance and encouragement.
Promoted personal and co-worker safety.
Read and recorded temperature, pulse and respiration.
Observed and documented patient status and reported patient complaints to the case manager.
Planned, prepared and served meals and snacks according to prescribed diets.
provided transportation, assistance and companionship to clients.
HousePerson February 2015 to November 2015Holiday INN Express － Oro Valley, AZ
Frank- (520) 544 2100
11075 N Oracle RD
Greeted and registered guests and issued room keys.
Referred guests to local restaurants and recommended attractions in the area.
Delivered requested items to guests' rooms.
Served as public relations representative for the hotel.
Earned management trust by serving as key holder, responsibly opening and closing store.
Serviced and maintained all guest areas other than rooms including pool,gym,and hallways, as well as laundry and spa areas.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Housekeeper/ Maid September 2014 to August 2015R&M Housekeeping － San Tan Valley, AZ
Joey Wells- (480) 206-9368
San Tan Valley Ax
As a Housekeeper/Maid with R & M Housekeeping my included touching up, basic cleans as well as deep
cleans for residential and commercial clientele.
Each clean was specific to customers wants and desires.
Cleaned on average 5 houses per day.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Spot cleaned carpets using industrial carpet cleaner.
Emptied and cleaned all waste receptacles.
Kept utility sink rooms in clean, neat and orderly condition.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Cleaned rooms to the satisfaction of all clients.
Cashier / CSR / Bookkeeping March 2013 to March 2014Frys Food & Drug － Oro Valley, AZ
Nazib Cranz- (520) 877-9207
10450 N La Canada Dr
Provided an elevated customer experience to generate a loyal clientèle.
recommended, selected and helped locate and obtain product based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Developed reputation as an efficient service provider with high levels of accuracy.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an average of 100 purchases per day.
Explained and assisted with all customer money orders/Western Union transactions, lottery winnings and new tickets as well as returns and customer complaints.
Team Member: Cashier & Food Prep July 2013 to July 2014McDonald's － Catalina, AZ
Antonio Molina- (520) 818 1311
15885 N Oracle Rd
Recorded customer orders and repeated them back in a clear, understandable manner
Resolved guest complaints promptly and professionally.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Cut and chopped food items and cooked on a grill or in fryers.
Communicated clearly and positively with co-workers and management.
Education and Training
GED : 2012South Mountain Community College － Lavern, Arizona
High School Diploma : Highschool, 2012Canyon Del Oro － Tucson , AZ, USA
skills: Listen, Empathize and Resolve
Creative problem solver
Multi Line phone talent
Money Management: Credit card processing/Proficient in cash management.
Strategic sales knowledge
MS Windows/excel proficient- Data Entry Knowledge Familiar with multi Desktop