close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Summary
My Objective is to find a Long Term career utilizing my many acquired skills. I am a Qualified Customer Service Representative with [7+] years in fast-paced customer service and call center environments. Great asset to any team offering Professionalism under pressure, superior computer skills, and telephone etiquette striving to excel in customer satisfaction.
Skills
  • Exceptional communication MS Windows proficient
  • skills Proficient in cash management
  • Listen, Empathize and Resolve Training development aptitude
  • Creative problem solver POS systems expert
  • Strong client relations Data Entry Knowledge
  • Multi Line phone talent Familiar with multi Desktop
  • Credit card processing
  • Strategic sales knowledge
Accomplishments
  • hi Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Relations Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion Up-sold products and motivated customers to upgrade current product plans.
  • Contributed To Company Success Resolved Client Conflicts Certifications Employee of the Month Certificate Computer Training Certificate Positive Customer Experiences.
Experience
Customer Service Representative
March 2016 to October 2016
Cvs Health - Santa Monica , CA
SUPERVISOR:
Bennie Scott- (520) 647-5000
7810 E Escalante rd. ​
  • As a Customer Service Representative for AFNI, I was responsible for answering average 50 calls daily, for Verizon Wireless.
  • When receiving these calls I politely assists customers with troubleshooting,Payments, general information, any and all necessary recorded information logging into computer as well as transfers to other departments.
  • Consulted with customers on the latest styles and trends.
  • Kept current on market and product trends to effectively answer customer questions.
  • Provided accurate and appropriate information in response to customer inquiries. Built and maintained effective relationships with peers and upper management.
  • Demonstrated mastery of customer service call script within specified time frames.

Home Health Care
March 2015 to January 2016
Hyatt - Cupertino , CA
SUPERVISOR: 
Greg Hildreth- (520) 356-0338
Rancho Vistoso Arizona Home Care HILDRETH
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Documented resident records on daily flow sheets.
  • Comforted patients and provided them with reassurance and encouragement.
  • Promoted personal and co-worker safety.
  • Read and recorded temperature, pulse and respiration.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • provided transportation, assistance and companionship to clients.
HousePerson
February 2015 to November 2015
Holiday INN Express - City , STATE
SUPERVISOR :
Frank- (520) 544 2100
11075 N Oracle RD

  • Greeted and registered guests and issued room keys.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Delivered requested items to guests' rooms.
  • Served as public relations representative for the hotel.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Serviced and maintained all guest areas other than rooms including pool,gym,and hallways, as well as laundry and spa areas.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor. 
Housekeeper/ Maid
September 2014 to August 2015
R&M Housekeeping - City , STATE
SUPERVISOR:
​​Joey Wells- (480) 206-9368
​
  • San Tan Valley Ax As a Housekeeper/Maid with R & M Housekeeping my included touching up, basic cleans as well as deep cleans for residential and commercial clientele.
  • Each clean was specific to customers wants and desires.
  • Cleaned on average 5 houses per day.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Emptied and cleaned all waste receptacles.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Cleaned rooms to the satisfaction of all clients.
Cashier / CSR / Bookkeeping
March 2013 to March 2014
Frys Food & Drug - City , STATE
SUPERVISOR: 
Nazib Cranz- (520) 877-9207
​​10450 N La Canada Dr 
  • Provided an elevated customer experience to generate a loyal clientèle.
  • recommended, selected and helped locate and obtain product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of 100 purchases per day.
  • Explained and assisted with all customer money orders/Western Union transactions, lottery winnings and new tickets as well as returns and customer complaints.
Team Member: Cashier & Food Prep
July 2013 to July 2014
McDonald's - City , STATE
​​SUPERVISOR: 
​​​Antonio Molina- (520) 818 1311
​15885 N Oracle Rd ​ 
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Resolved guest complaints promptly and professionally.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Communicated clearly and positively with co-workers and management.
Education and Training
GED : 2012South Mountain Community College - City, State
High School Diploma : Highschool, 2012Canyon Del Oro - City, State, USA
Skills
  • Exceptional communication skills: Listen, Empathize and Resolve
  • Creative problem solver
  • Multi Line phone talent
  • Money Management: Credit card processing/Proficient in cash management.
  • Strategic sales knowledge
  • MS Windows/excel proficient- Data Entry Knowledge Familiar with multi Desktop
  • POS systems expert
  • People person-Strong client relations
  • Works well individually as well as with a team.
  • Self Starter and uses time efficiently.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • South Mountain Community College
  • Canyon Del Oro

Job Titles Held:

  • Customer Service Representative
  • Home Health Care
  • HousePerson
  • Housekeeper/ Maid
  • Cashier / CSR / Bookkeeping
  • Team Member: Cashier & Food Prep

Degrees

  • GED : 2012
    High School Diploma : Highschool , 2012

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-resume-sample

Customer Service Representative

Key Family Of Companies

Charleston , WV

Customer-service-representative-resume-sample

Customer service representative

Key Family Of Companies

Grand Rapids , MI

Credit-Card-Customer-Service-Representative-resume-sample

Credit Card Customer Service Representative

Firstbank

Louisville , CO

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.