Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Oversaw all operations in the billing office from start to finish under HIPPA. Customer service, appeals, denials, one on one with insurance companies, and handled contracts with insurance companies and the local towns. Scheduled ambulance transports EMD certified to take 911 calls.
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