Customer Service Representative Resume Example Image Communications

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Order picking and processing
Assembly and production
Labeling and boxing
Quantity calculations
Lifting and sorting
Route deliveries
Forklift operations
Inventory control
Loading and unloading

Safety and compliance
Leadership and team building
Shipping and receiving
Operations Support
Warehouse environment safety
Warehouse operations
Forklift certified
Box lifting

Work History

Customer Service Representative | 06/2008 to 06/2015
Image Communications - Brooklyn, NY

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.

Warehouse Worker | 03/2015 to 08/2018
Gaf Seelig Inc. - Woodside, NY

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Operated company vehicles and heavy equipment with focus on safety and risk management.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Updated daily logs with regular shift activities and incident details.
Recorded information, shortages and discrepancies to keep records current and accurate.
Moved and lifted heavy loads of merchandise using [Type] equipment.
Kept warehouse clean and organized to maximize team efficiency and productivity.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Used forklifts and pallet jacks to relocate products.
Loaded, unloaded and moved material to and from storage and production areas.
Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Online Shopper | 11/2018 to 08/2019
Amazon - Brooklyn, NY

Generated more than $[Amount] in monthly sales with successful marketing, sales and customer relations approaches.
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Improved quality processes for increased efficiency and effectiveness.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

Education

Sheepsheadbay - Brooklyn, NY | High School Diploma06/2008

New York Automotive And Diesel Institute - Jamaica, NY | Some CollegeAutomotive Engineering, 08/2017

Resume Overview

Companies Worked For:

Image Communications
Gaf Seelig Inc.
Amazon

School Attended

Sheepsheadbay
New York Automotive And Diesel Institute

Job Titles Held:

Customer Service Representative
Warehouse Worker
Online Shopper

Degrees

Sheepsheadbay - Brooklyn, NY | High School Diploma
New York Automotive And Diesel Institute - Jamaica , NY | Some College

Customer Service Representative Resume Example

Resume Score: 80%

Resume Overview

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