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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Order picking and processing
  • Assembly and production
  • Labeling and boxing
  • Quantity calculations
  • Lifting and sorting
  • Route deliveries
  • Forklift operations
  • Inventory control
  • Loading and unloading
  • Safety and compliance
  • Leadership and team building
  • Shipping and receiving
  • Operations Support
  • Warehouse environment safety
  • Warehouse operations
  • Forklift certified
  • Box lifting
Work History
Customer Service Representative | 06/2008 to 06/2015
Company Name - City, State
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
Warehouse Worker | 03/2015 to 08/2018
Company Name - City, State
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Updated daily logs with regular shift activities and incident details.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Moved and lifted heavy loads of merchandise using [Type] equipment.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Online Shopper | 11/2018 to 08/2019
Company Name - City, State
  • Generated more than $[Amount] in monthly sales with successful marketing, sales and customer relations approaches.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Education
Sheepsheadbay - City | High School Diploma06/2008
New York Automotive And Diesel Institute - City, State | Some CollegeAutomotive Engineering, 08/2017
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Resume Overview

School Attended

  • Sheepsheadbay
  • New York Automotive And Diesel Institute

Job Titles Held:

  • Customer Service Representative
  • Warehouse Worker
  • Online Shopper

Degrees

  • Sheepsheadbay - City | High School Diploma
    New York Automotive And Diesel Institute - City , State | Some College

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