Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
Customer Service Representative | 06/2008 to 06/2015
Two Men And A Truck - Traverse City , MI
Two Men And A Truck - Traverse City , MI
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Warehouse Worker | 03/2015 to 08/2018
Quinn Group, Inc. - Santa Maria , CA
Quinn Group, Inc. - Santa Maria , CA
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Updated daily logs with regular shift activities and incident details.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Moved and lifted heavy loads of merchandise using [Type] equipment.
- Kept warehouse clean and organized to maximize team efficiency and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded and moved material to and from storage and production areas.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Online Shopper | 11/2018 to 08/2019
Jerry's Food - Elk River , MN
Jerry's Food - Elk River , MN
- Generated more than $[Amount] in monthly sales with successful marketing, sales and customer relations approaches.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Improved quality processes for increased efficiency and effectiveness.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Education
Sheepsheadbay - City | High School Diploma06/2008
New York Automotive And Diesel Institute - City, State | Some CollegeAutomotive Engineering, 08/2017
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Resume Overview
School Attended
- Sheepsheadbay
- New York Automotive And Diesel Institute
Job Titles Held:
- Customer Service Representative
- Warehouse Worker
- Online Shopper
Degrees
- Sheepsheadbay - City | High School Diploma
New York Automotive And Diesel Institute - City , State | Some College
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