Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency Excel spreadsheets Time management Report writing Strong organizational skills Active listening skills Energetic work attitude Courteous demeanor Large cash/check deposits expert Opening/closing procedures |
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Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Leadership
Coursework in Business Administration and Finance
4.0 GPA
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Managed the day-to-day calendar for the company's tax preparers.
Provided courteous and informative customer service in an open kitchen format.
Implemented and supported company initiatives and programs.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Followed proper food handling methods and maintained correct temperature of all food products.
Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.Managed payroll and time and attendance systems.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Swept and damp-mopped private stairways and hallways.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Spot cleaned carpets using industrial carpet cleaner.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Set up and cleaned banquet and conference rooms.Informed supervisor when supplies were low.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.
Directed the proper use of program facilities by staff and the general public.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.Cultivated positive relationships with other mental health professionals, programs and associations.Communicated regularly with family members and significant others during the treatment process.
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School Attended
Job Titles Held:
Degrees
