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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Time management

Report writing

Strong organizational skills

Active listening skills

Energetic work attitude

Courteous demeanor

Large cash/check deposits expert

Opening/closing procedures


  • Meticulous attention to detail
  • Time management
  • Self-starter
  • Understands grammar
  • Strong interpersonal skills
  • Dedicated team player
  • Resourceful
  • Professional and mature
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Leadership

  • Served as key contributing member to Leadership team.

Education
Associate of Arts, Business PresentEllsworth Community College - City, State

Coursework in Business Administration and Finance

Technical Certification, Medical AsstFebruary 2004National Institute of Technology - City, State

4.0 GPA

Experience
Customer Service Representative Mar 2015 to May 2015
Cvs Health - Wilmington , NC

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.


Receptionist Jan 2015 to Apr 2015
Greenpower Motor Company Inc. - Rancho Cucamonga , CA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Managed the day-to-day calendar for the company's tax preparers.


Kitchen StaffMar 2014 to Oct 2014
York Hospital - Wells , ME

Provided courteous and informative customer service in an open kitchen format.

Implemented and supported company initiatives and programs.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Followed proper food handling methods and maintained correct temperature of all food products.


Receptionist/Payroll Jan 2012 to Jan 2014
Adhesive Research - Glen Rock , PA

Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.Managed payroll and time and attendance systems.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.

Custodian Nov 2012 to Jul 2013
IVCCD - City , STATE

Hand dusted and wiped clean office furniture, fixtures and window sills.

Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.

Swept and damp-mopped private stairways and hallways.

Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Spot cleaned carpets using industrial carpet cleaner.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Set up and cleaned banquet and conference rooms.Informed supervisor when supplies were low.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.

Community Living Instructor - Team LeadApr 2007 to Jul 2010
Candeo - City , STATE

Directed the proper use of program facilities by staff and the general public.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.Cultivated positive relationships with other mental health professionals, programs and associations.Communicated regularly with family members and significant others during the treatment process.

Skills
  • Banking
  • Copying
  • Data Entry
  • Documentation
  • Email
  • Fax
  • Filing
  • Inventory
  • Excel
  • PowerPoint
  • Microsoft Word
  • Microsoft Works
  • Payroll
  • QuickBooks
  • Phones
  • 55 WPM
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Ellsworth Community College
  • National Institute of Technology

Job Titles Held:

  • Customer Service Representative
  • Receptionist
  • Kitchen Staff
  • Receptionist/Payroll
  • Custodian
  • Community Living Instructor - Team Lead

Degrees

  • Associate of Arts , Business Present
    Technical Certification , Medical Asst February 2004

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