Detail- oriented in customised-travel packages(flight tickets,hotel bookings,airport transfers, tours, & general products&services) with more than five years experience and solid history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions. Strong aptitude in working with little or no supervision in remote environment. Highly empathetic and supportive team lead/player. Excellent Customer Service Representative, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Travelling, Learning new things and meeting people
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