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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in Convenience store industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical talented at processing high volumes of error-free transactions and meeting departmental goals. Offering over 15 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Report creation
  • Credit card payment processing
  • Customer relations
  • Freight operations
  • Product organization
  • Office equipment proficiency
  • Call center experience
  • Stockroom procedures
  • Active listening
  • Inbound and outbound calling
  • Organizational strengths
  • Inventory control
  • Adaptive team player
  • Shipping and receiving understanding
  • Quality control
  • Retail sales customer service
  • In-store support
Experience
Customer Service Representative
Grand Junction, COStarTek/Dec 2019 to Current
  • Upheld privacy and security requirements established by HIPAA regulatory agencies.
  • Informed customers about benefits, eligibility, and billing inquiries. Explain different benefits for medical insurance coverage of different types of procedures. Help with prescription coverage.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answer inbound calls per day and directed to designated individuals or departments.
Cashier
Grand Junction, COMaverick Industries Inc./May 2018 to Nov 2019
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
Cashier
Grand Junction, COAlta Convenience/Jul 2016 to May 2018
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy.
  • Increased sales by suggesting specific purchases to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
GEDPueblo Community CollegeApr 1981Pueblo, CO
Some College (No Degree): Medical Billing And CodingAdams State UniversityAlamosa, CO
Some College (No Degree): Medical TranscriptionPenn Foster Career SchoolScranton, PA
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Resume Overview

Companies Worked For:

  • StarTek
  • Maverick Industries Inc.
  • Alta Convenience

School Attended

  • Pueblo Community College
  • Adams State University
  • Penn Foster Career School

Job Titles Held:

  • Customer Service Representative
  • Cashier

Degrees

  • GED
    Some College (No Degree) : Medical Billing And Coding
    Some College (No Degree) : Medical Transcription

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