Experienced professional seeking to fill a customer service position. Skills in customer service. Great at communicating, understanding the problem, and keeping the customer happy. Always ready to work as a team to complete the final goal. Fast learner and always excited to learn something new or adapt new skills. Ability to work in a fast paced environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Energetic work attitude
Telephone inquiries specialist
Skilled in call center operations
Exceptional communication skills
Large cash/check deposits expert
Customer service mindset
Accurate money handling
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
06/2015 to 12/2015
Customer Service RepresentativePizza Hut Call Center － Memphis, TN
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the status of order or to place the order.
Listen fully to the caller and establish a positive customer service experience.
Aim for quick complaint resolution, the ability to resolve problems on the first phone call and avoid escalation of issues.
Excel within the company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Led a team of customer service representatives to increase service center profitability.
Made reasonable procedure exceptions to accommodate unusual customer requests.
05/2015 to 10/2015
CashierKroger － Memphis, TN
Enable new customer service strategies successfully.
Responsible for solving customer complaints and providing information concerning products.
Responsible for balanced draw at close of shift.
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
High School DiplomaWorld Academy Of Total Community Health － Brooklyn, NY