SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking receptionist/customer service agent bringing over 10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Practiced skills gained/ experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.

Skills
  • Complaint resolution
  • Credit card processing
  • Inbound and Outbound Calling
  • Shipping procedures understanding
  • Creative problem solving
  • Professional telephone demeanor
  • Money handling abilities
  • Warehousing functions
  • Recordkeeping strengths
  • Multi-line phone talent
  • Client Needs Assessment
  • Point of Sale Systems
  • Appointment Setting
  • Account Closing
  • Scheduling
  • Cash Register Operation
  • Customer service
  • Performance metrics
  • Payment processing
  • Call decisioning
  • Documentation and reporting
  • Call center operations
  • Customer support
  • Answering questions
  • Verbal and written communication
  • Scripted responses
  • Call center experience
  • Excellent written and oral communication
  • Good communication skills
  • Customer Relations
  • Cash Handling
  • Documentation abilities
  • First Aid/CPR
  • Computer skills
  • Interpersonal Communication
  • Customer Service
  • Multitasking abilities
Work History
Customer Service Representative / / Vitalent - Tempe, AZ / 03.2015 - 06.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended blood donations to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Verified and updated customer contact details in e-donor to build and maintain accurate customer database.
  • Communicated effectively with staff, including members of operations, clinical departments.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 80% decrease in cancellations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist/Front Office Assistant / / The Room Store - Phoenix, AZ / 01.2020 - 03.2020
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Receptionist / / Cultural And Enviromental Office - Scottsdale, AZ / 08.1999 - 01.2000
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct departments and staff members.
Education
Anthem College - Phoenix - Phoenix, AZAssociate of Science: Medical Assisting
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Vitalent
  • The Room Store
  • Cultural And Enviromental Office

School Attended

  • Anthem College - Phoenix

Job Titles Held:

  • Customer Service Representative
  • Receptionist/Front Office Assistant
  • Receptionist

Degrees

  • Associate of Science : Medical Assisting

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri