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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

I have 10 years experience in business and facility management. My strengths are multi-tasking, organization, flexibility, and attention to detail. I am proficient in the use of Microsoft Office applications and have extensive data entry experience. Customer service is my greatest strength and I have a passion for helping people.

Work History
Customer Service Representative, 12/2016 to Current
Company Name – City, State
  • Answer 15-20 disaster assistance registration intake and helpline calls per day.
  • Assist disaster survivors with status updates, information updates, and conflict resolution.
  • Provide SBA referrals for loan assistance.

Lead Advocate/Residential Advocate, 08/2014 to 11/2016
Company Name – City, State

Achievements:

  • Promoted from Residential Advocate to Lead Advocate.
  • Agency Representative for 6 Denton County homeless leadership teams and task forces.
  • Designated shelter advocate/paralegal for Texas RioGrande Legal Aid intakes.

Duties:

  • Supervised staff and interns.
  • Maintained a caseload of 5-10 clients and provided weekly case management and service planning appointments.
  • Gathered data, maintained records, and prepared reports monthly for grants.

House Manager, 05/2013 to 08/2014
Company Name – City, State
  • Maintained the upkeep of the shelter, office building, and shelter van.
  • Placed purchases for various orders and supplies.
  • Coordinated volunteers.

Crisis Intervention Specialist, 08/2012 to 08/2014
Company Name – City, State
  • Provided safety planning, resources and referrals, and guidance to crisis line callers as well as clients.
  • Entered detailed data and submitted shelter weekly reports for grants.

Sales Associate/Store Manager, 09/2006 to 12/2012
Company Name – City, State
  • Managed staff and facilitated training.
  • Provided customer service.
  • Logged, priced, managed inventory, and purchased supplies.
  • Promoted store through social media and store advertising.
Education
Master of Science: Interdisciplinary Studies, December 2014
University of North Texas, Toulouse Graduate School - City, State
  • 3.2 GPA
  • Studies in Criminal Justice, Women's Studies, and Rehabilitation

Bachelor of Science: Criminal Justice, May 2012
Texas Woman's University - City, State
  • 3.9 GPA  
  • Summa Cum Laude, National Society of Leadership and Success, National Society of Collegiate Scholars, Honor Society of Phi Kappa Phi, Deans List Spring 2011, Deans List Fall 2011.

Associate of Science: General Studies, June 2010
North Central Texas College - City, State
  • 3.9 GPA
  • Honor Society of Phi Theta Kappa

Volunteer Work & Other Accomplishments
  • Group Leader for Single Parents on Target
  • Served with Denton County Homeless Coalition
  • Volunteer work with Denton County Youth Today
  • Community and inner city outreach projects in various countries
  • Project Cold Gear (Phi Theta Kappa)
  • People2People Student Ambassador's Program: Australia                      
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Resume Overview

School Attended

  • University of North Texas, Toulouse Graduate School
  • Texas Woman's University
  • North Central Texas College

Job Titles Held:

  • Customer Service Representative
  • Lead Advocate/Residential Advocate
  • House Manager
  • Crisis Intervention Specialist
  • Sales Associate/Store Manager

Degrees

  • Master of Science : Interdisciplinary Studies , December 2014
    Bachelor of Science : Criminal Justice , May 2012
    Associate of Science : General Studies , June 2010

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