Customer Service Representative Resume Example

Achievements:

• Promoted from Residential Advocate to Lead Advocate.
• Agency Representative for 6 Denton County homeless leadership teams and task forces.
• Designated shelter advocate/paralegal for Texas RioGrande Legal Aid intakes.

Duties:

• Supervised staff and interns.
• Maintained a caseload of 5-10 clients and provided weekly case management and service planning appointments.
• Gathered data, maintained records, and prepared reports monthly for grants.

• Maintained the upkeep of the shelter, office building, and shelter van.
• Placed purchases for various orders and supplies.
• Coordinated volunteers.

• Provided safety planning, resources and referrals, and guidance to crisis line callers as well as clients.
• Entered detailed data and submitted shelter weekly reports for grants.

• Managed staff and facilitated training.
• Provided customer service.
• Logged, priced, managed inventory, and purchased supplies.
• Promoted store through social media and store advertising.