- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated call center talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 6 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Flexible agent with 6 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
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Carmax – Apopka, FL,
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
- Performed general accounting handling functions such as closing accounts and placing accounts on hold.
- Maintained files, records, databases and prepared routine management reports.
- Took corrective legal actions against illegal activities by reporting activities to regulatory authorities.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Carmax – Baton Rouge, LA,
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Carmax – Columbia, SC,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Exceeded company productivity standards on consistent basis.
James Madison High School - Houston, TX,
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School Attended
- James Madison High School
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Customer Service Representative
Degrees
- High School Diploma
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