LiveCareer-Resume

customer service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Account Management
  • Needs Assessment
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Answering Customer Questions
  • Customer Service and Assistance
  • Customer Inquiry Response
  • Inbound and Outbound Calling
  • Electronic Information Systems
  • Telephone Management
  • Inquiry Requests
  • Customer Information Databases
Work History
10/2022 to Current
Customer Service Representative Terminix Global, Inc Houston, TX,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Managed timely and effective replacement of damaged or missing products.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Effective liaison between customers and internal departments.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Created and maintained detailed database to develop promotional sales.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Delivered prompt service to prioritize customer needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
10/2019 to 04/2020
Customer service representative Terminix Global, Inc Kent, WA,
  • Help customers with online accounts, write emails to customers, manage accounts
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer adjustments to maintain financial accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed and updated databases to handle customer data.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
08/2018 to 08/2019
Cleaner Planet Fitness Decatur, AL,
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered new cleaning supplies for upcoming jobs.
  • Emptied trashcans and transported waste to collection areas.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained floor cleaning and waxing equipment.
  • Applied insecticides and released fumigants to guard against insect and rodent infestations.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
11/2017 to 06/2018
Personal care aide Casa Central Chicago, IL,
  • Light cooking, cleaning, bathing, assisting with dressing
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored and assisted residents through individual service plans.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Education
Expected in 10/2022 to to
Associate of Applied Science:
Remington College - Maple Heights, OH,
GPA:
Expected in 05/2016 to to
High School Diploma:
Washington Park High School - New Burgh Height, Ohio ,
GPA:
Accomplishments
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

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Resume Overview

School Attended

  • Remington College
  • Washington Park High School

Job Titles Held:

  • Customer Service Representative
  • Customer service representative
  • Cleaner
  • Personal care aide

Degrees

  • Associate of Applied Science
  • High School Diploma

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