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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Report creation
  • Credit card payment processing
  • Adaptive team player
  • Active listening
  • Courteous demeanor
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Office equipment proficiency
  • Call center experience
  • Freight operations
  • Data evaluation
  • Technologically savvy
  • High-energy attitude
Experience
Customer Service Representative11/2018 － CurrentTTECStatesville, NC
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Logistics Coordinator06/2017 － 08/2018Smart Metals RecyclingStatesville, NC
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Coordinated with freight forwarders to expedite international shipments.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Completed status reports every [Timeframe] on logistics activities and issues.
  • Printed, picked and packed items for shipment according to tight schedules.
  • Obtained and coordinated materials required to meet contract objectives.
  • Worked with vendors to obtain optimal prices and delivery schedules.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Delivered [Product or Service] to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Trade Services Coordinator11/2015 － 05/2017Cellular SalesGreensboro, NC
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Learned [Task] and [Task] to support office needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including [Task] and [Task].
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Created agendas and communication materials for team meetings.
  • Delivered [Product or Service] to customer locations.
  • Earned reputation for good attendance and hard work.
  • Collaborated in development of [Type] procedures.
Grocery Manager06/2007 － 10/2015Food LionStatesville, NC
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Assisted customers based on currently available product, promotional and policy information.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Participated in year-end inventory and cycle counts through [Action] and [Action].
Education and Training
06/2004Computer Applications Specialist Diploma:King's College - Computer And Information SciencesCharlotte, NC
03/2003High School Diploma:North Iredell High SchoolOlin, NC
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Resume Overview

Companies Worked For:

  • TTEC
  • Smart Metals Recycling
  • Cellular Sales
  • Food Lion

School Attended

  • King's College
  • North Iredell High School

Job Titles Held:

  • Customer Service Representative
  • Logistics Coordinator
  • Trade Services Coordinator
  • Grocery Manager

Degrees

  • 06/2004 Computer Applications Specialist Diploma : King's College - Computer And Information Sciences
    03/2003 High School Diploma : North Iredell High School

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