customer service representative resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in product and service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
International sales support
Sales expertise
Complaint resolution
Creative problem solving
Report preparation
Professional telephone demeanor
Account management
Strategic sales knowledge
Staff education and training
Work History
05/2020 to CurrentCustomer Service RepresentativeLaz Parking | Garden Grove, CA,
Entered customer interaction details in to track requests, document problems and record solutions offered.
Educated customers on promotions to enhance sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals 96.5%.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
10/2016 to 03/2020Travel ConsultantMaking Memories Travel | Corpus Christi, TX,
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Developed loyal clientele base of 350 due to excellent listening and research skills and keen understanding of travel budgets.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Implemented automated office systems, optimizing client and data communications as well as records management.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Maintained and updated corporate traveler profiles with current information.
Strengthened quality controls to enhance revenue and control downtime.
Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
08/2004 to 07/2016Operations ManagerCore Mark | Santa Maria, CA,
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 20-member management team with related direct reports.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 37%.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Implemented policies and standard operating procedures for continuous improvement.
Evaluated upcoming program plans to forecast expected resource needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Forged and cultivated productive relationships with community members and potential partners.
Monitored employee productivity and optimized procedures to reduce costs .
Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Built, supervised and mentored 12 teams and leaders in receiving and inbound operations.
Managed and allocated staff and material resources to meet production goals.
Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
Education
Expected in to to High School Diploma | Hackensack High School, Hackensack, NJGPA:
Expected in 05/1982 to to Associate of Arts | Accounting And Business ManagementBergen Community College, Paramus, NJGPA:
Expected in to to | Accounting And Business ManagementNew York University, New York, NYGPA:
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