customer service representative resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly-focused and ambitious Human Resources Manager bringing few years of management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Multitasking and Prioritization
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Creative Problem Solving
Employee Engagement
Staff Compensation
Forecasting Employment Needs
Conflict Resolution
Human Resources Allocation
Hiring, Onboarding and Termination
Recruiting and Interviewing
Relationship Building
Employee Development
Training Needs Analysis
Problem-Solving
Employee Relations
Staffing and Recruiting Professional
Benefits Administration
Training Development
Leadership Development
Ms Office
Workday
Education and Training
Expected in 02/2020 to to Master in Philosophy of Commerce | Commerce And Human Resource Management Cauvery College For Women, Bharathidasan Universit, Tiruchirapalli , India, GPA:
Dissertation: THE ROLE OF EMOTIONAL INTELLIGENCE ON JOB PERFORMANCE WITH DELIVERY PARTNERS OF UBER EATS AT THILLAI NAGAR, TIRUCHIRAPPALLLI.
Expected in 11/2019 to to Post Graduate Diploma in Computer Science And Application | Computer Science And ApplicationsCauvery College For Women Bharathidasan University, Tiruchirapalli , India, GPA:
Major in Computer Science and Applications
Expected in 05/2018 to to Masters of Commerce | Human Resource ManagementCauvery College For Women, Bharathidasan University, Tiruchirapalli , India, GPA:
Major in Human Resource Management
Thesis:Employees Attitude towards Labour Welfare Measure – A Study with Special Reference to Bharat Heavy Electricals Limited, Tiruchirapalli.
Ranked 12th in University
Experience
11/2022 to CurrentCustomer Service RepresentativePlanet Fitness | Westfield, MA,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Made outbound calls to obtain account information.
Fielded customer complaints and queries, fast-tracking for problem resolution.
09/2021 to 08/2022Assistant Professor in Human ResourcesExcelitas Technologies | Waltham, MA,
Engaged students in lectures by encouraging sharing of opinions and group interactions.
Participated in faculty meetings to discuss department goals and strategy.
Attended faculty meetings and participated in student outcome assessments with departmental members.
Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Evaluated student progress, graded assignments and provided students with feedback.
Mentored and assisted with student-centered activities on campus to establish professional relationships.
Built strong student rapport by driving classroom and online discussions and providing academic advisement.
Developed curriculum in alignment with University standards.
Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
Helped and Trained students into getting better Career opportunities
06/2014 to 09/2021Human Resources ManagerNew Krishna Group Of Companies | City, STATE,
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Encouraged open communications, promoting positive and pro-employee work environment.
Recruited new employees and built relationships, driving visibility.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
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Resume Overview
School Attended
Cauvery College For Women, Bharathidasan Universit
Cauvery College For Women Bharathidasan University
Cauvery College For Women, Bharathidasan University
Job Titles Held:
Customer Service Representative
Assistant Professor in Human Resources
Human Resources Manager
Degrees
Master in Philosophy of Commerce
Post Graduate Diploma in Computer Science And Application