Customer Service Representative Resume Example M St Restaurant

CUSTOMER SERVICE REPRESENTATIVE

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Credit card payment processing
In-store support
Retail sales customer service
Customer service regulations knowledge
Quality assurance controls
Customer relations
Project management abilities
Adaptive team player

Technologically savvy
Store maintenance
Shipping and receiving understanding
Problem-solving abilities
High-energy attitude
Sales expertise
Active listening

Experience

M St Restaurant | Washington, D.C., MDCustomer Service Representative09/2018 - Current

Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Trained multiple new employees over the course of time in procedures and policies in order to maximize team performance.
Worked with managers to develop service improvement initiatives.
Educated customers on special pricing opportunities and company offerings.
Interviewed customers regarding the quality of their overall experience, issues, and reported feedback to management team.

Chili's | Bowie, MDServer01/2019 - 07/2019

Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Managed closing duties, including restocking items and reconciling cash drawer.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Promoted desserts, appetizers and specialty drinks.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Served average of 50 patrons daily at Chili's restaurant with exceptional service.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Greeted newly seated guests quickly and efficiently.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.

Red Lobster Hospitality LLC | Lanham, MDTo-Go Specialist03/2017 - 06/2018

Checked during and after production to verify order accuracy, including sides, napkins and utensils.
Filled faxed, mobile and online orders accurately, efficiently and on-time.
Received payments, returned accurate change and closed checks in POS system.
Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
Monitored daily and long-term routes for weather, traffic and other conditions.
Designed and distributed pamphlets and other literature about available products.
Stayed up to date on inventories, supplies and customer orders.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.

Education and Training

Eleanor Roosevelt High School | Greenbelt, MDHigh School Diploma06/2018

Resume Overview

Companies Worked For:

M St Restaurant
Chili's
Red Lobster Hospitality LLC

School Attended

Eleanor Roosevelt High School

Job Titles Held:

Customer Service Representative
Server
To-Go Specialist

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes