customer service representative resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate through the agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls or in person.
Skills
Upselling (1 year)
Sales (2 years)
Customer Service (5 years)
Account Management (5 years)
Technical Support
Inside Sales (2 years)
CRM Software
Help Desk
Business Development
Active Directory
Microsoft Windows Server
Network Support
VMWare (2 years)
VoIP
VMWare
Network Administration (2 years)
LAN (2 years)
Heavy Lifting
Home Care (2 years)
Data Entry Highly Proficient
Entering data quickly
Freight operations
Shipping and receiving understanding
Technologically savvy
Active listening
Microsoft Office expertise
Problem-solving abilities
Experience
11/2018 to Current
Customer Service RepresentativeFerguson – Jacksonville, FL,
Develop innovative ways to sell ATT products and services to customers.
Handle customer requests for payments, activations, upgrades and other services.
Address and resolve customer concerns promptly.
Handle large volume of customer calls efficiently.
Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
Take customer calls and complete service orders.
06/2015 to 10/2017
Administrative AssistantSouthwest Key Programs – Los Fresnos, TX,
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Reviewed account and service histories to identify trends and issues.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Assisted customers in making payments on accounts, setting up payment plans when eligible.
Processed orders, keeping customers advised of status.
04/2014 to 05/2015
Line WorkerLube-Tech Services, Llc – Kimball, MN,
Pulled pallets, quality check on products.
Inspected quality of finished products, making minor repairs to meet project expectations.
Monitored processes to avoid overloading and keep machinery functioning properly.
Organized all project components on work tables according to work flow.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Examined final products to check conformance with quality and design standards.
Checked daily project specifications to weigh and mix ingredients.
Recorded production data in daily logs.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
01/2013 to 05/2014
Life Skills InstructorIron Hill Brewery – Hershey, PA,
Supervised developmentally delayed adults in usage of assistive technologies within classroom environment to help them maximize benefits from such equipment.
Helped clients to build and recognize strengths and self-worth.
Taught clients about job search techniques and interview skills.
Trained program staff on assistive technologies, which were then rolled out to physically and developmentally disabled individuals.
Promoted development of positive social skills by modeling appropriate behavior.
Conducted life skills evaluations and set client goals based on abilities.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Recommended improved life choices to enhance client outcomes.
Education and Training
Expected in 2012 to to
High school diploma: Riverton High School - , GPA:
Activities and Honors
Member, Alumni Association
Additional Information
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, Authorized to work in the US for any employer
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