customer service representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable and dedicated Customer Service Representative with extensive experience in AT&T sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. HHardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in AT&T standards and best practices.
Skills
Report creation
Credit card payment processing
Customer relations
Sales expertise
Problem-solving abilities
High-energy attitude
Courteous demeanor
Business development understanding
Technologically savvy
Clerical support
Data evaluation
Quality control
Inbound and outbound calling
Conflict mediation
Call center experience
Adaptive team player
Work great under pressure
Experience
Customer Service Representative, 11/2012 - Current Alorica Inc. – Tulsa, OK,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize AT&T sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Evaluated customer account information to assess current issues and determine potential solutions.
Set up and activated customer accounts to maintain QA satisfaction levels.
Reviewed account and service histories to identify trends and issues.
Upheld privacy and security requirements established by AT&T regulatory agencies.
Delivered service and support to each customer, paving way for future business opportunities.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Rung up purchase orders for customers present in store, accepting cash and card payments and utilizing store POS to record and charge accurately for orders.
Arranged inventory items on shelves to achieve attractive display of products, transporting additional inventory from storage areas to sales floor as needed.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Produced incremental revenue to customers through cross-selling and upselling additional products and services.
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Cashier, Cook, Open and Close, 10/2011 - 03/2012 Wendy's International LLC – City, STATE,
Set up and performed initial prep work for food items such as soups, sauces and salads.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Helped customers find specific products, answered questions and offered advice.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Inspected items for damage and obtained replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Learned roles of other departments to provide coverage and keep store operational.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Promoted specific item options to drive sales and achieve add-on purchases.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Processed customer payments quickly and returned exact change and receipts.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Cashier, Cook, Opener and Closer, 03/2009 - 12/2011 Taco Bell – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Helped customers find specific products, answered questions and offered advice.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Welcomed customers, offering assistance to help find necessary store items.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Associate of Applied Science: , Expected in - Maysville Community And Technical College - Maysville, KY GPA: Status -
Certified Medical Assistant : Medical Assisting, Expected in 07/2010 - Ross Medical Education Center - Toledo - Toledo, OH GPA: Status -
: Social Work, Expected in - Morehead State University - Morehead, KY GPA: Status -
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