customer service representative resume example with 5+ years of experience
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in selling product issues with dedication to increasing productivity through close analysis of difficult tasks. Proven history of increasing customer satisfaction.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Credit card payment processing
- Report creation
- Report generation
- Product organization
- Retail sales customer service
- Conflict mediation
- Store maintenance
- In-store support
- Sales expertise
- Problem-solving abilities
- Adaptive team player
- Customer relations
- Quality control
- Promotional support
- High-energy attitude
Jacksonville, FL, 07/2020 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Relayed productive customer feedback to marketing teams.
- Trained new employees on procedures and policies to maximize team performance.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Worked with supervisor to develop customer service improvement initiatives.
- Exceeded company productivity standards on consistent basis.
New York, NY, 05/2017 - 08/2020
- Guided team through difficult situations, player injuries and tough losses.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Trained sports skills and character development to build well-rounded young people of various athletic abilities.
- Ran sports practices with fun, team-building exercises to supplement grueling drills, maximizing athlete engagement and improvement.
- Motivated and challenged athletes to achieve maximum potential in sports and to stretch beyond easy accomplishments.
- Built and maintained productive relationships with parents, school staff members and community for maximum unity and student fulfillment.
- Presented professional appearance to produce tangible, positive impact.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Checked equipment and monitored common areas to maintain proper upkeep while remaining vigilant on safety.
- Coordinated scheduling and field and facility use with activities office.
City, STATE, 01/2019 - 02/2020
- Maintained kitchen order by thoroughly cleaning all cooking area, including grills, stoves, counters, and tables.
- Rotated frozen food items.
- Prepared dish ingredients by chopping vegetables, meats and garnishes.
- Monitored food budget and purchased supplies using allocated funds.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Trained and supervised line cooks to develop new skills and improve team performance.
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Resume Overview
School Attended
- Erwin Technical College
Job Titles Held:
- Customer Service Representative
- Recreational Coach
- Assistant Chef
Degrees
- Associate of Arts
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