customer service representative resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about packaging standards with strong skill in retaining product and service information to provide effective issue resolution.
Skills
Credit card payment processing
Report creation
Conflict mediation
Promotional support
Sales expertise
Quality control
Retail sales customer service
Problem-solving abilities
Store maintenance
High-energy attitude
Microsoft Office expertise
Shipping and receiving understanding
Active listening
Call center experience
Inbound and outbound calling
Quality assurance controls
In-store support
Experience
Customer Service Representative, 10/2019 - Current R1 Revenue Cycle Management – La Grange, IL,
Documented conversations with customers to track requests, problems and solutions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Evaluated customer account information to assess current issues and determine potential solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Assembled and prepared cartons, crates and containers to protect materials during shipment.
Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
Utilized pallet jacks to move items to and from different warehouse locations.
Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Accomplished production goals by working with speed and accuracy.
Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Server, 01/2019 - 08/2019 Lifewell Senior Living – Katy, TX,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Managed closing duties, including restocking items and reconciling cash drawer.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Server, 01/2018 - 12/2018 Lifewell Senior Living – Schertz, TX,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawer.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Education and Training
GED: , Expected in 06/2019 - Chattanooga State Community College - Chattanooga, TN GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.